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Business Profile

Fire and Water Damage Restoration

Professional Restoration Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    had a flood in my house and PRS were hired to pack all my stuff and take it to their warehouse. When they brought my things back not all of it came back and that was June 26. I have been calling them since the 27. They are saying they dont know where it is but they took pictures when they were packing my things. There in many pictures it was clear as day my stuff was last seen when the 3 woman were at the house. They have sent emails saying they were going to look for my stuff and never sent or called saying they have found any of my items or that they will pay me for them. They did find one item that they said that didnt have but since I had a text message to the guy that took it out of the house they suddenly found it but still havent returned it. Today is Aug 15 and the email saying they found it was sent to me on July 19. I did make a police report and trying to not go any further but none of the supervisors are taking any of this very seriously or maybe they just dont care but I do because those are my missing things

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a flood in my house and PRS were hired to pack all my stuff and take it to their warehouse. When they brought my things back not all of it came back and that was June 26. I have been calling them since the 27. They are saying they dont know where it is but they took pictures when they were packing my things. There in many pictures it was clear as day my stuff was last seen when the 3 woman were at the house. They have sent emails saying they were going to look for my stuff and never sent or called saying they have found any of my items or that they will pay me for them. They did find one item that they said that didnt have but since I had a text message to the guy that took it out of the house they suddenly found it but still havent returned it. Today is Aug 4 and the email saying they found it was sent to me on July 19

  • Initial Complaint

    Date:08/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a flood in my house and PRS were hired to pack all my stuff and take it to their warehouse. When they brought my things back not all of it came back and that was June 26. I have been calling them since the 27. They are saying they dont know where it is but they took pictures when they were packing my things. There in many pictures it was clear as day my stuff was last seen when the 3 woman were at the house. They have sent emails saying they were going to look for my stuff and never sent or called saying they have found any of my items or that they will pay me for them. They did find one item that they said that didnt have but since I had a text message to the guy that took it out of the house they suddenly found it but still havent returned it. Today is Aug 4 and the email saying they found it was sent to me on July 19.

Professional Restoration Services, LLC is NOT a BBB Accredited Business.

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