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Business Profile

Hotels

Comfort Suites Hotel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We check into hotel on Saturday, April 20th. We were issued room 205. We were told then that the elevator is not working. My husband has a fused ankle and struggles with stairs. When arriving at our door our key cards didn't work, the hallway smelled so strong of Marijuana that is was nauseating. We asked the front desk to come assist us with room entry. He used his master key card to open the door but our keys still didn't work. So someone had to remain in the room to let others in. We attempted to go swimming and to hot tub, only to find out that the hot tub is broken and the pool had a gross white foam all over the top. I opened the refrigerator to keep drinks cold. The refrigerator didn't work, smelled wretched. The bathtub didn't have a drain stopper, drips of plast/paint all over countertops, vanity, floors. There was no trash can in the room or bathroom at all. The bathroom door would not open and close. Our deadbolt was missing off the door. The whole experience was disgusting! Remodeling dust and debris all over.

Comfort Suites Hotel is NOT a BBB Accredited Business.

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