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Business Profile

Discount Stores

Bin & Pallet Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Discount Stores.

Complaints

This profile includes complaints for Bin & Pallet Co's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bin & Pallet Co has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told the policy had changed and was denied a pickup then charged anyway. I emailed like the old policy stated. In the past, I have bought items that turned out to be broken. They did honor the one item return only to put it back in the bin to sell to someone else. A coworker showed me an appliance that he purchased that the power cord was cut. This should be outlawed because I thought when a company cuts the power cord the item should be destroyed. The policies continuously change and they say oh well. They sell all kinds of broken items and dont offer anything except stock photos to rue the customer. This used to be a decent business, but honestly in the past year or so, everything has gone downhill. Some of the locations, also change prices on the fly. For example, Sundays are known to be $1 days, but there have been weeks where they changed that the day of. Instead it turned out to be like $5 day. They say you can test items, but in my case in the return, it was a lava lamp. It takes ***** hours to fully test. I also bought lightbulbs around the same time that were marked as new. There were literally bulbs in the package just bouncing around because packaging was removed on the inside. Half were defective. I did complain but they brush you off. Once they opened new locations, their appreciation of the customer stopped. Greed I suppose to sell broken and used items. Even items with food residue. They can keep the 1.53 I was just charged. My wife submitted a complaint online and they immediately blocked her ********. Very unethical business practices are taking place and I am trying to warn that someone is going to get hurt by the practices.

    • Initial Complaint

      Date:09/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notification that I had spent enough money so I earned reward money. I could not figure out how to tell how much reward money I earned. I went over to the store and the lady working help me figure out my reward money. Today I went to make a purchase and told her that I would like to use my reward money. She looked and said I already used it. i explained to her that I did not use it so she proceeded to show me the transaction and it was paid with Mastercard. I explained to her that I did not make the transaction because I dont have a Mastercard. After investigating further I was told that the sales clerk didnt close out my account that day so the next person they rang up went under my account and they received the discount. I was then told that the warehouse manager said the owner said, sorry there is nothing they can do about it. I am just out the $5.00 even though it was their error. This is certainly not good business and I would like $5 store credit.

    Bin & Pallet Co is NOT a BBB Accredited Business.

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