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Business Profile

Plumber

Jakes Plumbing and Heating

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:02/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 6th 2022 we had ****'s plumbing and heating come out because we had a small stream of water. They went outside and came back in and smiled and said that now you have no water. Our submersible pump quit working. On December 8th they were back and dug a hole and with the help of their little bobcat proceeded to try to pull the pump out. After a few minutes they said that it was stuck and we needed a well driller. They left. ****'s sent me an estimate for ******* for a well driller to come and try to pull the pump. He would stay all day but if he couldn't get it we would have to drill a new well. On Friday December 9th I called a well driller and he was out the next day. After getting in the hole and looking at things he said that I never told him they broke the pipe off and I said I didn't know. He said that he can't remove it and we needed to drill a new well. Monday I sent ****'s plumbing a copy of the estimate for the well and he said his boys did nothing wrong and was doing nothing to help us. I wanted him to go half and again they did nothing wrong. I am 68 years old and am disabled and so is my husband and we sat here for almost 3 weeks without water until we came up with over ******* for a new well. Since then I have found many people who say they have done the same thing to them. Please help fix this problem.

Jakes Plumbing and Heating is NOT a BBB Accredited Business.

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