We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fishing Bait

Baldwin Bait & Tackle Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fishing Bait.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a sage fishing rod online from their online store sept 9th. I received the fishing rod 9-13-24. On the same day I received the rod I discovered in had a broken guide. I took it back to the store the same day I received it and they refused to give me a replacement on a rod never used. They say I need to send it to the manufacture. My contention is they never inspected the guides and shipped me a rod which is unusable and unused. Now should I have used the rod for any amount I would understand there policy. But the rod was completely new, unused and the problem was discovered with 60 minutes of having it in my possession. The return was attempted the same day it was received. They did not do due diligence to inspect the guides before they shipped it.

    Business Response

    Date: 09/26/2024

               Good afternoon, the person did purchase the rod from us. That being said he brought it into the shop and the rod was dripping wet and the handle was soaking wet leaving small water puddles on the counter. Even though he claimed he did not fish with it, there was obvious signs that he had. When we tried to talk to him about the fly rod, he became verbally aggressive and proceeded to curse a lot.  We have sold fishing equipment for many years as well as using the equipment ourselves and know what used equipment looks like. We tried to explain how the warranty works but he didn't want to hear it and was very rude. We stated that we were very sorry he felt that way and tried our best to resolve the situation. He then stated it was his life mission from here on out to report us and bury our business. later that evening he began to send multiple emails threatening us then later reporting us to your business. 28 years we have taken great pride in our customer service. we are incredibly saddened we could not successfully help this gentleman out with his complaints. If you have any further questions, please contact us at ****************************** or call us at our Fly shop ************ 

     

    Respectfully yours 

    ***** McMillon 

    BBT Management

Baldwin Bait & Tackle Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.