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Business Profile

Wineries

Round Barn Winery

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Round Barn Winery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Round Barn Winery has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 2, 2023, I purchased a Vineyard Premier membership from the Moersch Hospitality group through Free Run Cellars for $50 (normally $100 but the business was running a deal). I was informed that this membership would be good until December 2, ****. The primary feature of this membership that was sold to me by the representative was that I would receive 2 complimentary wine tastings or glasses at each Moersch Hospitality Group location (Free Run Cellars, ***** **** Winery and Restaurant, Round Barn) per day. That is, 2 tastings per location per day per membership. Free Run and Round Barn are open three days a week currently, and ***** **** is open four days a week, meaning this membership purchased a maximum of ~**** tastings (if utilized every open day at the three locations). Yesterday (1/11/****), I received an email from Moersch Hospitality Group stating that they have changed the membership details. The new membership details are 2 complementary tastings per month per membership (24 total tastings for the year). My partner and I reached out to Moersch Hospitality Group to ask if they will be honoring the product we purchased in 2023 (a year long 2 tastings per location per day), but they informed me that they have indeed taken this benefit away and replaced it. When I purchased the membership, they had led me to believe the benefits would be good for 365 days and did not inform me that they could or would completely change the product roughly one month after purchasing. While I was not intending to use all ~**** tastings over the 365 days, I was intending to go twice a month to the three locations (~12 tastings or glasses a month). I just feel tricked that I was sold by the representative on one year long product, and about one month later they completely change the product without informing me this could or would happen. I would either like to keep the benefits that I purchased, or at least settling for receiving 2 tastings per 3 locations per month.

    Round Barn Winery is NOT a BBB Accredited Business.

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