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Business Profile

Credit Union

Kellogg Community Credit Union
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Kellogg Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kellogg Community Credit Union has 11 locations, listed below.

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    Customer Review Ratings

    2.33

    Average of 3 Customer Reviews

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    Review Details

    • Bob L

      Date: 02/21/2025

      Always have friendly, efficient personnel whenever I visit my local branch.

    • charles m

      Date: 08/30/2024

      **************** is rude, disrespectful, and abrupt.A manager never called me back to follow up on a customer service issue.

    • Kaylyn S

      Date: 07/08/2024

      Kaylyn S

      Date: 07/08/2024

      The credit union preys on the elderly with their “courtesy pay” feature. They allow their “members” to overdraft their accounts on a regular monthly basis because they know they will receive government assistance. Not to mention each transaction that occurs, these elderly customers are charged a $30 fee. As a previous employee and since customer their lack of effort to assist me is astounding. Nicole, Karla, Debbie, Teresa, and the “dispute” team are the most unprofessional “professionals” I've ever encountered. I was denied a dispute to be filed because they needed documentation from me. Ive worked for 3 different financial institutions and this is my first time hearing that. A un-authorized transaction over-drafted my account for an extremely large amount. How would I have documentation from an unauthorized transaction? The system is flawed, I say this because each representative that I spoke with could not understand why and how the transaction was allowed to go through when the funds were not available. I was told by Karla that merchants can “force” payments through. If thats the case then every merchant would force every payment through and I wouldnt have gotten several notifications that the payment declined. Theres no such thing as forcing a debit card payment. Im very educated in banking and I know the scams that are ran by these companies who don't “process” payments on weekends. Not only do I have proof that the company should not have charged me, I also have proof of the scam Kellogg community has ran on me and im sure there other 10 customers as well. This is step one of my formal complain

      Kellogg Community Credit Union

      Date: 07/23/2024

      Kellogg Community Credit Union (KCCU) extends its appreciation for notifying us of your complaint. In reviewing our records, the transaction in question is a recurring transaction, authorized by you, which has been posting to your account for several months. When a dispute was initiated on the most recent payment, we requested documentation to show your revocation of said authorization to assist you further. Your refusal to provide this information has limited our ability to assist you with next steps. Please know, we are happy to continue helping you with this concern as soon as the requested documentation is presented. We remain committed to addressing any questions you may have and thank you for reaching out.

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