Complaints

This profile includes complaints for Outdoor Adventures, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Outdoor Adventures, Inc. has 13 locations, listed below.

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  Outdoor Adventures, Inc.

  800 Washington Ave Ste 200 Bay City, MI 48708-5720

• 

  Outdoor Adventures, Inc.

  3070 Elm Dr West Branch, MI 48661-8722

• 

  Outdoor Adventures, Inc.

  10990 Us 31 Grand Haven, MI 49417-9664

• 

  Outdoor Adventures, Inc.

  8368 W C Ave Kalamazoo, MI 49009-8825

• 

  Outdoor Adventures, Inc.

  4738 Foco Rd Standish, MI 48658-9797

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  **** ********u informed about the direction of our business. We have decided to *********************************************** in ***********, ****************************** in *******, and ****************** on the market to sell.

  Business Response

  Date: 12/27/2024

  Mr. ********, we understand many Members are upset by our recent announcement and realize these resorts are loved by our Members for many reasons. However, as we grow and evolve, we periodically assess our portfolio to ensure it is serving the interests of the entire membership base. Currently, we face disproportionate operational costs and a declining member base. This decision to sell these locations is a strategic move aimed at optimizing our resources, maintaining high standards, and enhancing members value with a broader variety of locations.

  Outdoor Adventures' acquired ******************** in ********, ** in June 2024 for Outdoor Adventures' members to use in advance of the sale of these locations. Outdoor Adventures has not purchased any other resorts outside of ********. There is a similar network of resorts in southern states that members can upgrade to get access to if they'd like, but it's not required. Any other acquisitions in the Northern Region of the US will be available to Outdoor Adventures members to use, based on their membership agreement, without upgrading. 

  Our *************** Director has attempted to reach you by phone and email. If you have further questions about your membership or this case, please reach out to ***************************************** or *********************. Thank you.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  We have contacted *** member services several times. We have been told several different things. Yes, we have an outstanding balance, and we pay on time every time. HOWEVER, we were lied to, deceived and manipulated into purchasing a membership. We are unhappy with how things have been handled with this business and will continue to try anything we can to get out.  
  
  Regards,
  
  ****** *******er properties. Most of us believe we are being lied to. They say they will replace said properties with new properties in ********, until the email came out indicating otherwise. Clients were promised access to so many parks in ********, and when they sell most if not all the properties, Michigan clients will have nowhere to reasonably go, and be stuck paying for something they can never get out of. Outdoor adventures has lied to us, mislead us, took advantage of us and stole from us. Please investigate.

  Business Response

  Date: 12/23/2024

  We understand many Members are upset by our recent announcement and realize these resorts are loved by our Members for many reasons. However, as we grow and evolve, we periodically assess our portfolio to ensure it is serving the interests of the entire membership base. Currently, we face disproportionate operational costs and a declining member base. This decision to sell these locations is a strategic move aimed at optimizing our resources, maintaining high standards, and enhancing members value with a broader variety of locations.

  Our company roots are in ******** and we will still have Michigan resorts in *********, Mt. Pleasant, Standish, and ******* for our Members to camp at. These are our biggest locations, and in fact, we recently opened 72 brand new sites to our ****************. Additionally, at this time, there is no change to the usage of our Michigan locations. Our recent announcement was letting Members know that we intend to put these locations on the market for sale. We have no estimation on when these locations will sell as it can be a long and complex process.

  Mr. and Mrs. ******* have a legitimate debt and agreement that they are responsible for. We encourage the Vanover's to work with our *************** Director, ****** *********. She can be reached at ******************************************************************* or ************** ext 2227. Thank you.

  Business Response

  Date: 01/16/2025

  Our *************** director has been speaking to Mr. ******* about this case. She offered that if they pay the remainder of their loan balance, Outdoor Adventures will terminate the membership with no further financial obligation. We are waiting to receive signed paperwork back from the ********.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]This is a membership campground that had 9 parks int he state of ********. Obviously it was for the residents in or around ******** to enjoy northern ********. These parks can be very difficult to get into in the summer as us members do enjoy the parks. Going from 9 parks to 4 parks is going to make it nearly impossible to camp and ruin the experience for Michigan campers. People paid lots of money to get into this membership. When I was contacted I was also told I only spent $1,000 on my membership which is a complete lie, this is because you can't sell the membership for more than you paid and they want me and other members to get out of our memberships easy so we don't further complain. They have made the membership worth next to nothing. They built this entire company from people that want to camp IN ********, again 9 out of 11 parks are in ******** it is obvious where we want to camp. Due to them bleeding every dollar they can out of these poor people that are getting screwed in ******** they are choosing to go elsewhere where they can bleed more people dry. THEY ABSOLUTELY DO NOT CARE ABOUT MEMBERS ONE BIT. Also, they removed my comments and ability to comment on their posts, my "Inflammatory" comment they deleted and took down was "File a complaint with the **** file a consumer protection act complaint and to file a complaint with the BBB." This was to provide the incredibly high number of  members an outlet to fight back against what these crooks are doing with our parks and ruining our memberships for profit. This is a scam, we were all sold a bag of goods that were there until they swiped them away in the name of more profit. Could not be more dissatisfied and upset. Their attempt at making things better was for me to get out of my membership that I wanted to have and enjoy with my family for the rest of my life. The parks that are staying are not the best, ******* is ghetto and your stuff that is not bolted down will be stolen, ******** has nothing around it to enjoy no trails barely any snow in the winter and a tiny casino, never been to ********* and don't intend to. They made my membership useless. 
  
  Regards,
  
  ***** ******e parks. Replacing Michigan parks with parks outside of ******** was never told or sold to us, it is like they got all the money they can from their Michigan customers just to then abandon us. They also removed my ability to comment on their ******** post discussing this matter and deleted my comments which were "File and FTC complaint and a Consumer Protection complaint today!" and if they feel they are doing nothing wrong why remove that comment and my ability to comment? I am sure you guys will be getting many of these and I hope something is done! Complete Scam! There are some people that bought in this year and their brand new membership is 20k plus, they were sold a bag of goods.

  Business Response

  Date: 12/23/2024

  We understand many Members are upset by our recent announcement and realize these resorts are loved by our Members for many reasons. However, as we grow and evolve, we periodically assess our portfolio to ensure it is serving the interests of the entire membership base. Currently, we face disproportionate operational costs and a declining member base. This decision to sell these locations is a strategic move aimed at optimizing our resources, maintaining high standards, and enhancing members value with a broader variety of locations.
  
  Our company roots are in ******** and we will still have resorts in *********, Mt. Pleasant, Standish, and ******* for our Members to camp at so the general area is the broader region where our members can continue to enjoy similar experiences. Exploring opportunities outside of ******** allows us to offer additional locations and expanded options for members, ensuring we provide the best possible value and resort experiences across the region.
  
  At this time, there is no change to the usage of our Michigan locations. Our recent announcement was letting Members know that we intend to put these locations on the market for sale. Some of the locations are closed as they are seasonal resorts and have always closed during the winter. One of the locations is still open for the use and enjoyment of Members, which is where Mr. ****** typically camps. He is able to continue to camp there until such time the resort is sold. We have no estimation on when these locations will sell as it can be a long and complex process.
  
  Mr. Lohmans comments were removed, but he was not kicked out of the private Members only group. We have functionality set that automatically silences users if they are continuing to comment over and over. He was posting inflammatory comments, which is also against our group rules that he agreed to when he joined.
  
  Our *************** Director has spoken with Mr. ******* We recommend he continue to work with her if he has additional questions or concerns.

  Business Response

  Date: 12/27/2024

  Mr. ******, again, as of right now, there is no change to your usage at our ******** locations. We do not know when these parks will sell. It could be years before some of them are sold. And again, we will still have 4 of our biggest and best locations in ******** available for members to use after the locations all sell. 

  Our *************** Director spoke with Mr. ****** and let him know that our records indicate he paid $1,000 for the transfer of his membership so this is not a lie. If he can provide us with documentation showing what he thinks he paid for the membership, we would be happy to change this in our records, and then he can retransfer the membership for a higher price. Otherwise, the transfer price will need to remain at $1,000. 

  Mr. ****** camps primarily at our *********************** location in ******* so we're sorry to hear he feels this way about our other locations when it appears he hasn't given them a try. If he'd like to continue working with us, please reach out to ***************************************** or *********************. Thank you.

  Customer Answer

  Date: 01/02/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]Your records indicate what I paid to a private party? It does not show anywhere on my contract, I paid $2500 and I did not pay $1,000 and this is unbelievable they would lie on a forum like this, I will show the proof when I go to sell or transfer my now valueless membership, but it really shows what this company is about when they can just lie like this. Terrible lying scum of a company, please do not do business with them, I feel bad for whoever they lie to in the future!
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  Outdoor Adventures stated they are honoring "original contracts" for Niagara's Lazy Lakes members. However, original contracts state "UNLIMITED CAMPING" and "NO RESERVATIONS." Outdoor Adventures has switched everyone to a reservation based system, and only allows for 3 reservations per account. I am paying the same annual fees for less services/amenities than I signed up for. Additionally, Outdoor Adventures uses an online reservation system that costs $5 per reservation. So now I have to pay money to reserve a spot at a campground I had unlimited camping at. This is not honoring the original contract. 

  I would like my original contract of unlimited camping honored with no cap on reservations in my account. Additionally, I should not have to spend $5 per reservation in the online system. I have attempted to call the member services line to make a reservation over the phone, but I am put on hold for 30 minutes and then the system times out. 

   
  Regards,
  
  *************************

  of camping. Absolutely do not do business with this shady company.

  Business Response

  Date: 06/28/2024

  *******, we apologize that you did not receive our initial communications as we were not given your email address. Since we have it now, weve sent you copies of each email that has gone out. Our ****** Services Director has been attempting to contact you to discuss your options. We understand that our company has different policies than what the campground previously offered and we would like to work with you. We will need to speak with you over the phone though so please give us a call at ************** or reach out to ***************************************** to schedule a date and time for a call. Thank you.

  Business Response

  Date: 07/10/2024

  *******,

  We would like to speak with you further so we can hopefully come to a resolution. Our ****** Services Director has tried calling you multiple times and left messages. Please call us back at your earliest convenience.
  
  In regards to your concern of the three open reservations versus unlimited camping, this simply means that you can have three guaranteed reservations booked at the same time. Once you complete a reservation, you can make another one. This doesnt limit how often you can use your membership; it just means that you can have three reservations locked in at once. And these reservations guarantee your camping spot whereas before, you would show up and hope there was availability. It also allows you the opportunity to book the perfect campsite for your needs ahead of arrival so you dont have to drive around to find a site. ******s can now know exactly where they are going and can immediately start their vacation.

  In regards to you concern about paying a fee to use our online reservation platform, CampLife, it is not required to make a reservation. If you call our ****** Services team to make a reservation, there is no fee. The two weeks we celebrate 4th of July are always our busiest weeks every year so our phone lines were busy when you tried calling. However, we recommend you take advantage of the option to leave your callback number and our team was calling people back in under 2 hours at our peak busy times. If you call later in the evening and leave a callback number, but don't hear back from us that evening, our team will call you back first thing the following business day. Our ****** Services hours are Mon-Fri, 8 am - 8 pm and Sat-Sun, 9 am - 5 pm EST.

  Again, we hope to connect over the phone to discuss your questions and concerns further. Thank you, and we look forward to speaking with you soon.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***********************

  Business Response

  Date: 06/21/2024

  Prior to this case, we spoke to ****************** about the process for transferring his membership. We were waiting on his prospective buyer to contact us. However, our transfer specialist spoke to ****************** again today on the transfer process. Once he sends us the name(s) of his prospective buyer(s), we will reach out to them on his behalf. Thank you.

• Initial Complaint

  Date:06/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Most of the interventions the buisness offered, this consumer had already done, before the conversation, which was the reason for the complaint.  I was also informed i will be receiving a forbearance letter, which we must sign. Once my husband and myself have read this letter and have our attorney to approve to sign the matter will be concluded. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************************

  Business Response

  Date: 06/06/2024

  Our ****** Services Director has reached out to **************** to discuss this matter. **************** was looking to book a reservation over the 4th of July holiday, which is our busiest time of year. We suggest that **************** uses her membership benefit of booking 90 days in advance to its full extent as we had availability at her desired resort 90 days prior to her requested arrival date. If she has any issues booking, we recommend that she calls our ****** Services department immediately. However, at the time she was trying to book, we did not have availability for a campsite. We do in fact hold campsites due to contractual obligations for our partner system, Coast to Coast. We explained that any unused inventory is released 1 week in advance and **************** is welcome to keep trying to see if anything becomes available. We also employ work campers, people who are employed by Outdoor Adventures to do work at the campground while also staying with us on a campsite. This is an industry standard and most campgrounds have work campers to help with the demand for employees. However, as we were working with **************** on this matter, another member canceled their reservation at Ms. ******* requested resort and for a similar timeframe. We rebooked that reservation for **************** so that she can camp during the holiday. We hope that the ****** family has a great trip for the holiday!
  
  
  
  
  

• Initial Complaint

  Date:05/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:] Outdoor Adventures continues to avoid the comment they provided in their resolution to the complaint.  I am protesting the requirement to satisfy their demand for a "Termination Fee" to be paid.  No where in the contract does it refer to anything described as a Termination Fee.  
  
  Regards,
  
  *************************a email, and have been replied to from, the Chief Experience ******** ********************* *************************************** P: ************************, ************ *******************************************). His response is that the "maintenance fee" is applicable because "To simply allow the unilateral termination of memberships by the members would severely compromise OAI's ability to operate and maintain its resorts". I have refused to pay this maintenance fee and request assistance from the BBB to consider to mediate this disagreement. Thank you for your review of my request for assistance and in anticipation to my receipt of your response.

  Business Response

  Date: 06/06/2024

  Outdoor Adventures unequivocally denies any allegations or claims that are directed to any failure on Outdoor Adventures' part to perform its obligations required by the Devores Membership Agreement (i.e., breach of contract). *** has continually operated and maintained its resorts as promised, as well as offered activities and amenities, all for the Devores enjoyment and use at all times during the Devores membership. OAI will continue to make the resorts, activities and amenities available to the ******* so long as the Devores continue to perform their obligations required of their Membership Agreement. The Devores complaint is not about non-performance (or breach) by a party to the Membership Agreement, but whether the Devores might be relieved of their obligations to pay annual maintenance fees to OAI.
  
  When entering into their 3 Generation Pioneer Membership, the Devores did in fact pay an initial membership price as stated in their complaint. But in return for the payment of the substantial membership price, new members, such as the Devores, are promised and expect that the duration of their membership will continue for essentially their lifetime so that the new members will have sufficient opportunity to enjoy the benefits of their membership. Conversely, because the initial membership price does not begin to cover the expenses to operate and maintain OAIs resorts, by offering an extended (or lifetime membership) to new members, together with the payment of annual maintenance fees, OAI is provided with a stable revenue source to maintain and operate its resorts. Therefore, for the mutual benefit of the parties, OAI offers a lifetime membership (such as the Devores 3 Generation Pioneer Membership) that does NOT permit unilateral cancellation by EITHER party. That is, to permit unilateral termination of the membership by OAI would, in effect, destroy the expectations of the member that they will have ample opportunity to enjoy the membership benefits. And to permit unilateral termination of the membership by the members would, as pointed out by **************** in his complaint, severly compromise OAIs ability to operate and maintain its resorts. Put another way, the lifetime membership provided to the Devores is for the mutual benefit of both parties.
  
  However, recognizing the Devores are no longer happy with their membership, and ignoring the fact that their membership does NOT offer unilateral termination by either party, OAI offered a compromise that is designed to accommodate the interests of both parties - either the Devores transfer their membership to a third party (all costs to be borne by the new member) or the payment of what essentially amounts to one years annual maintenance fees. Exercise of either option would serve to relieve the Devores of any further obligations under their Membership Agreement and, at the same time, protect OAIs revenue source to operate its resorts.
  
  In conclusion, Outdoor Adventures would again extend that the Devores transfer their membership to a third party, or upon the payment of $435.62 terminate the Devores membership. To exercise either option, the parties would be terminating their relationship and releasing any and all claims that a party might have over and against the other party. With a transfer, the termination and release would be embodied in the transfer documents; with payment of $435.62, the parties would execute a mutual termination and release agreement.
  
  If the Devores have any further questions, they can reach out to us at ********************************** We look forward to their response.

  Business Response

  Date: 06/12/2024

  ****************,
  
  You have requested unilateral termination of your membership, which is an exception to the agreement. Outdoor Adventures is willing to consider this exception by offering a compromise that is designed to accommodate the interests of both parties - either the transfer of your membership to a third party (all costs to be borne by the new member) or the payment of what essentially amounts to one years annual maintenance fees. Exercise of either option would serve to relieve you of any further obligations under their Membership Agreement and, at the same time, protect OAIs revenue source to operate its resorts.
  
  Outdoor Adventures would again extend its offer to either transfer your membership to a third party, or upon the payment of $435.62 settle your membership. To exercise either option, the parties would necessarily be terminating their relationship and releasing any and all claims that a party might have over and against the other party. With a transfer, the termination and release would be embodied in the transfer documents; with payment of $435.62, the parties would execute a mutual termination and release agreement.

  Customer Answer

  Date: 06/18/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Outdoor Adventures continues to avoid the comment they provided in their resolution to the complaint.  I am protesting the requirement to satisfy their demand for a "Termination Fee" to be paid.  No where in the contract does it refer to anything described as a Termination Fee.  
  
  Regards,
  
  *************************

  Business Response

  Date: 06/21/2024

  We're not sure what else **************** needs at this point or how else we can explain it, but **************** will need to work directly with our Billing Team. They can be reached at ************. Thank you.

  Customer Answer

  Date: 06/21/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  I have been requesting to provide funds for a Termination Fee.  No such requirement exists in our contract. I refuse to pay this fee. 
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *************************

• Initial Complaint

  Date:05/14/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

  Business Response

  Date: 05/14/2024

  Our ****** Services Director has already spoken to ********************. The Novenskes are eligible to terminate the membership. They have the required paperwork and upon return of the paperwork, we will terminate their membership and they will be released of all future obligations to Outdoor Adventures. Thank you.

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 10/1/22 I met with a sales representative for outdoor adventures we were promised a $100 **** gift card which we never received. I explained to him of my intent to move to ******* for the winter and live in my RV for the winter months. He advised that this membership would be perfect for me as they partner with Coast to Coast, I placed a down payment of ******* and financed the remainder. He explained to me that I would be able to stay for free at any of the coast to coast campgrounds for two weeks, this was incorrect as most charge a nightly fee. He also stated that we would seamlessly be able to move from camp to camp after we the two weeks. once in ******* we found this to not be true, and there is a waiting period before you can move on to the next camp. We were told as coast to coast members we would have priority reservations, this was also false as many campgrounds only offer a limited amount of coast to coast campsites. After numerous phone conversations with our rep I advised that I was done and I wanted to cancel our membership. he told me that this would go in front of a board and the best situation for both parties him ******* and I would be to tell that we are having a financial hardship. I wrote a letter to the board stating what happened and the board declined our request to cancel. I have tried now for years to cancel and have had no luck, I have not paid since November of 2021. I cannot use my membership as it is in arrears and they refuse to let me speak to anyone and have forwarded me to collections for ******.

  Business Response

  Date: 02/21/2024

  Thank you for allowing us to review and respond to this matter. We were in communication with **************** about this prior to this case. We have no record of her telling us that she didnt receive a gift card. Since her initial tour was over a year ago and we have no records stating she should have received a gift card, we are not able to reissue a gift card. Our ****** Services Director spoke with **************** about her Coast to Coast Premier membership at the end of November in 2022. We go above and beyond to be transparent in all written and verbal communication. **************** was sent home with a binder containing materials on how to use Coast to Coast. Regardless, when we discovered **************** was unhappy, we agreed to refund her the fee for the Coast to Coast program. **************** acquired her membership in October 2022. She was not eligible to terminate her membership. Our billing team made several attempts to contact **************** about her account, but she refused to make payments. Her account was over 120 days past due and thus was sent to ******** Financial on 4/27/23. **************** must work with ****************** on the debt owed. They can be reached at ************. Thank you.