Complaints

This profile includes complaints for Outdoor Adventures, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Outdoor Adventures, Inc. has 13 locations, listed below.

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• 

  Outdoor Adventures, Inc.

  800 Washington Ave Ste 200 Bay City, MI 48708-5720

• 

  Outdoor Adventures, Inc.

  4738 Foco Rd Standish, MI 48658-9797

• 

  Outdoor Adventures, Inc.

  4392 N Irish Rd Davison, MI 48423-8946

• 

  Outdoor Adventures, Inc.

  340 N Loomis Rd Mt Pleasant, MI 48858-9432

• 

  Outdoor Adventures, Inc.

  340 N Loomis Rd Mount Pleasant, MI 48858-9432

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *******************************

  Business Response

  Date: 08/01/2023

  Thank you for the opportunity to review and respond to this matter.
  
  Our ****** Services Director connected with ***************** and explained the transfer process with her thoroughly. ********* was able to confirm she now understood her options when it comes to transferring/selling her membership. We were also able to address her reservation issues and get her a full hook-up campsite reserved at our *****************. We ended the call satisfactorily with ********* and let her know she can reach out to our ****** Services Director directly if she needs anything else.
  

  
  

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Camping membership in which we do not use. We live about 45 min from the closest one and got pushed into a membership after a trisl we won at the mall..

  Business Response

  Date: 07/20/2023

  Thank you for the opportunity to review and respond to this matter. We immediately reached out to the ******** because we had no record of them contacting us prior to this. We have been in touch with the ******** now and have put a complimentary 3-day, 2-night stay in a rental unit at one of our resorts on their account since their original complaint occurred during the pandemic. We would like them to experience how different it is now. We will also continue working with the ******** and they can reach out to our ****** Services Director any time at ***************************************** or by calling ***********************. Thank you.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will consider this complaint resolved.

  Regards,

  *************************

  m and will continue to do so. We have always paid our dues on time and I want my membership and account cancelled.

  Business Response

  Date: 07/07/2023

  Thank you for the opportunity to review and respond to this matter. We are sorry to hear the Fultons are not taking advantage of their membership and are unsure of who they may have spoken to previously. However, due to their unique membership agreement and upon return of the necessary signed paperwork, Outdoor Adventures agrees to terminate the membership, and forgive the remainder of dues and any future obligations to Outdoor Adventures. We have sent the paperwork in the mail. For any further questions, please direct them to our Billing Manager, ***************************, at ********************************** or **************. Thank you.

• Initial Complaint

  Date:03/23/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  Over the phone, my understanding was that you needed a notarized release form with both of our signatures. We are currently across the country from each other so that was not possible. If you only need my signature notarized as indicated in the response above, that will satisfy my issue. Please email the release form to ******************* and I will get that done. 

   

  Thank you.

  
  
  Regards,
  
  *******************************

  Business Response

  Date: 03/24/2023

  Our Billing Team spoke with ******************** on 3/23/2023 and explained that we need him to sign a release form that relinquishes his rights to the membership. Once we have that paperwork signed, notarized and returned to **, we will be able to remove him from the membership. Our Billing team has mailed the release form to both ******************** and **************** ******. We have also removed Mr. ********* phone number on the account so he will not be called regarding payments on the membership. To speak with our Billing team further, please call ************** option 3. Thank you.

  Business Response

  Date: 05/02/2023

  *******, we do need a member relinquish form completed and notarized by both you and ***************** You may complete one form together or you may independently complete your own form and **************** can complete her own form and we can use the two notarized forms together to complete your request. This is for legal purposes to show we have proper documentation to remove one individual from the membership and to show which individual is still responsible for the membership. We have emailed the form to the email you provided and to the email we have on the account for ****************. Once these forms are complete, email them back to our Billing team at ********************************** or mail them to our *********** at Outdoor Adventures **** Attn: Billing, ******************************************************************* 

  Customer Answer

  Date: 10/13/2023

  Better Business Bureau:

  I have been in contact with the company who has satisfactorily resolved my concerns.

  Regards,

  *******************************