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Business Profile

General Contractor

Alliance Contracting & Design

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 14, ******************************************************************* my back yard February 20th, Docusign a contract to complete project with specifications both written and verbal February 27 put down a $3800 down payment, Job was scheduled 4-11-23 On April 11, the job was cancelled, the weather was beautiful 70 degrees and sunny , reschedule on April 17 and cancelled On April 18th, the truck for wood supply came at 8:00am and I explained to him were to put the wood in the back yard, the driver told me he would have to wait for ALLIANCE, because they are very difficult to work with.When ALLIANCE came to my house, the worker **** was very agitated, rude, negative with intimidating altercations. **** did not want to follow the specifications that were discussed in the contract. He was scoping out my garage and wanted to place the wood there, in the driveway where I needed access to the driveway/garage.Then I called ***, asked why he was so difficulty to work with, the the workers GHOSTED ME and left. I did not ask them to leave .**** said " We are doing you a favor, to complete this job, I don't want to do this, I can make more money on another job" very rude/ intimidating. I was so upset he made me cried where I was scared of him. Then I called the office, they office workers fabricated the truth and told me *** was not in the office never return my phone calls to this day.BBB need to investigate ALLIANCE contracting license, they are scam artist who contract projects with people then GHOST them for the highest bidder for another job to make $$$$$$. They are rude, poor customer service, and breech contracts which I believe should be illegal. *** as the acting president, has no value for pet safety, damage control to the property and does not care about customer service All he care about was his restocking fees and his time he had completing a job folder. His worker left abruptly to make more money somewhere else, I did not ask them to leave

    Business Response

    Date: 04/24/2023

    We are very sorry that this job did not work out. In our 18 years of successful business we have learned to identify potential problems. When estimating this project there were some red flags, but I thought we could work around them. After accepting the job, *** signed an ESTIMATE. We had to contact her numerous times to get a deposit. We do not schedule our projects until we receive a deposit. We had to reschedule because a previous project for a previous customer turned into something bigger once we got into it. I explained to *** that we couldn't just leave the side of an elderly couples home wide open; so we would have to reschedule. She was standoffish, despite my numerous apologies. She then requested that we reschedule the project for the next week instead of the next day, like I was proposing. When we arrived on site the day of the new job date, **** was surveying the situation trying to figure out how to get the materials into the yard. He asked *** if we could put the bags of stone mix in the garage to keep them dry until we needed them. She would not let our supplier unload the materials in the driveway until we needed them in the backyard. She then stated that she wanted all the materials kept inside out of the weather; despite being pressure treated fence materials. She also did not want us driving our small auger machine with rubber tracks in her yard; despite it being made to go in backyards. Two workers and the material delivery driver stated that the *** was being unreasonable, and they had never encountered a customer like this. I called *** and tried to sort everything out immediately, but when we got off the phone she was giving our workers and the material delivery driver a hard time. At this point I realized that we could never make *** happy, so we issued a full refund; our company having numerous hours into estimating this job, planning this job, ordering materials for this job, scheduling this job, receiving the deposit, issuing work orders, paying for delivery of materials, paying for restocking plus of these materials. I told *** I'm sorry but we cannot complete the project as planned for her. There was never any contract signed. In my 18 years of experience I've learned to identify a potentially bad customer and I feel we did ourselves a favor and saved us both a bunch of time and stress by issuing a full refund and stating that we could not meet her expectations. A company that was less than professional would have tried to push through the job and went head-on into a potential disaster. As professionals, we recognized and stated that we could not make this particular customer happy and issued a full refund along with multiple apologies. After doing some more checking around, we were told we made the right decision. I feel bad this happened, but we are not going to put up with misinformation and verbal abuse from an unrealistic customer, when we have many, many good repeat customers that we can work for without any stress. 

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