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Business Profile

Marketing Consultant

R.R. Donnelley & Sons Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company distributes the "save" circular through the ****************************. I have requested that they stop mailing their unwanted materials to my address.Recently, I have been receiving mailpieces that have only my town and zip code, no address.I would like to business to stop doing this so that the postal service can properly deliver the materials.

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have filed numerous complaints against Save publication for continuing to distribute their flyer to my home, despite my requesting online, and over the phone to be removed from their distribution list.They continue to not only "deliver" their flyer to my home, but they do so in a completely unprofessional manner, where they casually toss it towards my porch and it generally ends up in my landscaping.The most recent occurrence captured by my home security camera occurred at approximately 1:30pm EST on Tuesday 4/15/25.

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called numerous times, along with emailing, and asked to be taken off of their mailing list. They throw their newspapers in my bushes or just leave 5-6 mailers on my lawn because they dont want to deliver anymore. I have asked for a manager to call me back about them NEVER stopping delivery to my home, but no one does. It is a lost cause. I have been trying for a year to get them to take my address off of their mailers. Their pile up of mailers in my **** over the winter months actually killed it. Would be nice if they replaced my boxwood that they killed.

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stop littering my yard with "Save" advertisements. I do not want them. One was dropped at my door again on 3/18/25.

R.R. Donnelley & Sons Company is NOT a BBB Accredited Business.

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