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Business Profile

Colleges and Universities

Ferris State University

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ferris State University's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ferris State University has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ferris State University has consistently acted in bad faith and defrauded me as a student and community college employee by intentionally being dishonest by not fulfilling legal and contractual obligations (with myself and ******************************************), misleading others (myself, the public, taxpayers, Ferris State staff including the registrars and ***************** entering into an agreement without the intention or means to fulfill it, and violating basic standards of honesty in dealing with others. Ferris State University fasified student records showing I only attended as a student for a several months when in fact I attended the entire duration of the program with nearly perfect attendance. Ferris has failed to return a Certificate of Education form with accurate record information instead it has incorrect dates of attendance. When the error was presented to the registrars office and Dr. ******* I was informed it would be corrected and returned. After multiple requests of the promised corrected document I have yet to receive it. Furthermore, Ferris State promised to correct my transcript to reflect my dissertation has been completed and to date it has corrected it. My degree was conferred upon graduation in 2018 yet my transcripts do not reflect it. Ferris has practiced records fraud and defrauded me and other students. Ferris discriminated against me - see attached.

    • Initial Complaint

      Date:11/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never attended this school or took classes there. I also never received notice of any bills or open accounts.

      Business Response

      Date: 11/17/2023

      The complainant was enrolled in classes for Fall of 2022.  While she requested to withdraw from those classes on September 5th, 2022, she did so after the deadline for doing so without incurring charges for the courses.  That deadline was September 1, 2022.  The complainant can consider an appeal of the charges by following the process found here:  **************************************************************************; The steps under "Financial Appeals Due to Extenuating Circumstances" are likely the ones that are most applicable here.  I can be reached at *********************************** if you need additional information.  Thank you for your consideration and providing an opportunity to respond.

      Customer Answer

      Date: 11/29/2023

       
      Complaint: 20852990

      I am rejecting this response because: I have already submitted the form provided two weeks ago and they havent responded.  I should not be help responsible for classes I never attended nor recall signing up for. The amount of money this massive university is asking for is unbelievable for no services received, especially at a time when the country is in a student debt crisis. I am asking them again to clear the debt and remove the hit from my credit report. Thank you for your help. 


      Sincerely,

      *************************

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