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Business Profile

Self Laundry Service

Coin Laundry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a laundromat. I paid 18 COINS to use a washer this washer did not wash my clothes property they were completely soaking wet when done. I had to use MORE MONEY to wash my clothes again. I called the number they said they have to have maintenance come and check it out and they will get back to me. Since when do they decided weather nor not you get your money back for a faulty machine. This world is crazy expensive and this is what its come to. Very sad if you ask me. If I DO NOT GET MY MONEY BACK every single person from here to there will know exactly how this business runs. I gave them a week and I never received a call back or nothing to me this place doesnt wanna give me my money back. This happen on 12/6/24 Im back at this same laundromat on 12/13/24 and that washer is good to go no sign stating it is out of service but yet I never got a call about my money or the situation in general. Very poor business

Coin Laundry is NOT a BBB Accredited Business.

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