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Business Profile

RV Dealers

Camping World of Birch Run

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Terrible communication between sales, financing, and customers. My family and I went on 02/25/24 to purchase an RV. We discussed our finances and where our credit was at. We were told we needed $5,000 down, told to get ************ so we are able to drive it off the lot, and set a time for pick up on Friday (02/28/24). We were sitting at the tables, told our salesman that we were currently getting ************ that he recommended and he didn't stop us. Bundling insurance (truck and auto) was cheaper so we canceled our current truck insurance to get both insured. We left here thinking Friday we were picking up an RV because we not only switched insurance but they took $5,000 out of my account and froze my card for a whole day. Next day (02/26/24) we get a call from finance department stating we can't have the rv, and we need to now find a co signer ????? at this point we are already invested in this rv so asked if they would take cash upfront for it. They said they had to discuss it and they would give us a call. Waited all day (02/26/24) with no phone call. Next morning (02/27/24) we called to see what was going on, they said they were busy and would have someone call us when they can. By late afternoon they finally called and they were waiting on the "big guys" decision still. We said we wanted a refund, and they told us a check will be mailed out to us and will arrive in 1-3 days. We asked if we could just pick up the check right in store. Same answer as everything else before, i will have to ask my boss. It's now Friday (02/28/24) morning still no call from them so we went to another RV place and bought an RV with cash. We called back here right around 1 pm Friday (02/28/24) asked them about the refund and they said that they agreed to take our cash price. We declined, we just want our refund at this point. Then they proceed to tell me that it would be electronically deposited into my bank in 1 to 2 days. It is now Monday 03/03/24 and no money.

  • Initial Complaint

    Date:05/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2005 class motor home from Camping World on 5/23/23. I put down 13k cash and financed the balance with Great River credit union. I have not received a the proper title work for me to obtain license plates. I talked to several people at camping world and they referred me to ***********. I expressed to Great River they should be more concerned than I with them being the lien holder. Case in point the matter is with Camping World and I was told on 3/28/24 that I would have it within 4-6 weeks from that time. I just spoke with CW today and there is no ETA on my paperwork. Im concerned with paying the large down payment and having made all my payments to Great ****************** for the last year. I want to hold the payments but dont want to damage my credit.

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a brand new camper. When we did the 'walk through', we noticed a handful of things wrong. The employee wrote down all the things that needed fixed and told us to sign our walk through paper as long as we had told him everything that we wanted fixed. The camper was delivered, not only with none of those things fixed, but in worse condition than when we walked through it (Examples- exposed electrical, slide out not functioning properly, trim pieces hanging off, water leaks, main door will not close fully, doors inside camper won't close because they are too damaged, knife slice out of ceiling, buttons for use completely missing). Not only have been had minimal response from this company, the responses we have gotten have been no help. This is a complete scam and we deserve a full refund.

    Business Response

    Date: 10/26/2022

    October 21, 2022


    RE:       *******************************/BBB Case: #********
               Our Case #:0390938

    Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

    CWRV Sales confirmed we spoke with ********************************  CWRV Sales confirms we have entered into a confidential agreement with ********************. To that end we consider this matter closed.

    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******************************** 

    Respectfully,  

    CWRV Sales 

Camping World of Birch Run is NOT a BBB Accredited Business.

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