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Business Profile

Cruises

Island Trader Vacations

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The nightmare began in 2018 with a company called Adventure Getaways, LLC. At a very convincing seminar, they convinced us into paying thousands to use their expert services and connections to book hotels. We used their services three times, and none of those times did we find that using them was more beneficial than what we could find on the internet ourselves. We found them to be inexperienced, unhelpful, and totally not worth what wed paid. We asked for a refund in 2019, which was denied. Although our contract said their services are terminated by non-payment, we took the extra step of verbally terminating their services as well.Enter Island Traders. Apparently they have taken over ownership of Adventure Getaways LLC in order to relieve that company of any obligation to unsatisfied clients like me. Interestingly, **** from island Traders sounds exactly like **** from Adventure Getaways. August of 2023 they reached out to say that I owed them money for the following services they have been providing against my wishes:1. Hundreds of travel offerings via their newsletter 2. Annual dues for the service I cancelled 3. Dozens of calls and 3 bills per year 4. Keeping their offices open during COVID Meanwhile I have never signed any contract with Island Traders. I have never requested or received any of their services, phone calls or newsletters. Additionally, the contact I originally signed clearly states in multiple places: Your membership is renewable each year BY PAYING THE MEMBERSHIP FEES? It was clearly explained to my wife and I that the only step required to cancel membership is to not pay. Imagine my surprise for this dishonest company to demand a $398 separation fee within 10 days.Please avoid any companies named Funseekers, Island Traders or Adventure Getaways. The service they offer is worthless, they do not honor their contract and they use relentless harassment to maintain their dissatisfied customer base.

    Business Response

    Date: 08/10/2022

    Upon review of the Forbes membership and the information contained within the membership file we have close/cancelled the Forbes membership account.

    Customer Answer

    Date: 08/11/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

  • Initial Complaint

    Date:07/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam. They said that if I didn't pay yearly dues my account would be on an inactive status. Now since covid I have been issued threatening letters and phone calls asking for back fees or I am going to be sued. despite Mr asking them to place me in the do not call list they declined to do so. They will not let up. Please help.

    Business Response

    Date: 07/06/2022

    We have been providing Worldwide travel to our members for far more than the 28 years I have been here. The Page's never previously requested to cancel they had stated financial hardship and would have to pay the renewal fees when things straighten out. We never stop billing, rebilling, also sending letters of delinquency and an audit of the membership account all done by mail then as a courtesy we called and emailed them offering (then) current incentives to help them bring their membership account up to date to no avail. We have never close our business for even a day through the covid issue and that has nothing to do with our continued attempts to collect on a debt these members promised to pay which they do owe! As previously stated we have simply mailed billing statements and follow up reminder along with the notices of their open unpaid past due accruing balance. We collect on our own debt therefore we do not follow the FDCPA.

    There has been no threat to the Pages's nor have they been told they would be sued. They signed agreeing to the terms and conditions within the membership contract paperwork and simply need to contact our office to either bring their membership account up to date or reach a fair settlement agreement to close/cancel their membership account through a Mutual Release document having no further cost or obligations.

    Customer Answer

    Date: 08/03/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    Im sure this response from island trader vacation club is a copy and paste response.  They have so many complaints all saying the same thing. They lie to you saying you don't have to pay yearly dues and have you sign a contract in trust.  They also like to say on top of that "if you don't pay your yearly dues you won't have back fees but you will have to pay that yearly due to reactivate your account" these people scam people out of money and try to **** them dry. I had this fake membership for years without any threating calls of lawsuits until covid came. My guess is they are hard up for money caused by covid and how it decimated the travel industry and they are doing whatever they can to get more money.  Any ideas of how I could *** them for my money back and harassment?  I've asked them numerous times to stop calling but they won't stop. This bunch of swindlers are disgusting like all time shares.

    Regards,

    *********************

  • Initial Complaint

    Date:06/29/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I purchased a membership in this travel club back in 2014. We paid in full for the membership at the time. We were told that, unlike a timeshare, there were no ongoing obligations to maintain the membership unless we wanted to and paid the annual fee associated with that and furthermore, that it could be cancelled at any time. We tried a couple of times to use the company for vacation services. Unlike their initial claims, the company was never able to provide travel services or packages at cheaper rates than those we could obtain by booking travel directly. As a result, we never booked any travel through them and called and cancelled our membership in 2015. A year or so ago, we started receiving past due notices for membership dues not paid since 2015. We also began receiving harassing and threatening phone calls from this company. We also have seen on-line that we are not the only people with this same complaint. We want them to stop!

    Business Response

    Date: 06/30/2022

    The Des Enfants membership account is closed, they simply received a audit letter in error from our third party printer     

Island Trader Vacations is NOT a BBB Accredited Business.

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