Complaints
This profile includes complaints for Carl's Golfland Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Callaway uw was determined to be unauthentic by my head club pro. I returned it and they tried to offer me a partial store credit. When i called in they told me I could not get my money back and they could only do the partial credit. Then they tried to send back the same club. They now have my money and the club.
Business Response
Date: 08/08/2024
The customer called in and said that he was unhappy with his purchase. Since he had used the golf club it could not be resold as new. Our customer service department offer ****************** a ****** store credit. The customer said that someone in the pro-shop told him that the club was counterfeit. The customer called customer service back and demanded a full refund and got vulgar with the agent. We he call back the agent transferred the customer to me. *********************** - Vice President. I tried to reason with the customer and come to a mutual solution. We are an authorized Callaway dealer and only sell OEM products. I was was calm and asked him questions about the club and the "pro" that told him the club was counterfeit. I asked him how his pro was an expert on counterfeit golf equipment? ****************** then told me that I was talking to him like a child. He hung up on me. I called him back and he told me not to bother, used a vulgar remark and hung up on me again. I called him back one more time and he did not answer. He posted on ****** reviews and I responded with my name and phone number. He has not reached out to talk to me. (This was his comment on Reddit: Thanks for the heads up. Im done contracting them tbh. They just infuriate me. I will just eat the 150 but try to spread the word of how they treat their customers. It aint right.) We tried to make it right. The club was sent back to ****************** yesterday via UPS 1Z62V22Y0296382334. So, we do not have the club and his money. He is welcome to call me again. ************.Customer Answer
Date: 08/08/2024
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
*************************Customer Answer
Date: 08/08/2024
They are sending the club back that I returned that was deemed counterfeit. I do not want this club back!Business Response
Date: 08/09/2024
The club was deemed counterfeit by whom? Callaway? Your local Callaway representative? What real proof that the club is counterfeit do you have? We sent you the club back and you refused delivery. We are trying to help you. You bought a golf club, used it, didn't like it. we offered you a $130.00 store credit (you obviously wanted a hybrid because you bought one) I offered to talk to you and come to a resolution but you'd rather fight about it. Once we get the club back I will have our local Callaway representative look at the club and verify that it is in-fact NOT counterfeit and have him email you. Just because some guy in your pro shop says it's counterfeit doesn't mean it is. Again... If you would like to discuss the issue like men. Call me. *********************** - *********************** Golfland ************Customer Answer
Date: 08/09/2024
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
*************************Initial Complaint
Date:10/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order ********** It was cancelled without notice Very rude to just cancel and not notify a customerBusiness Response
Date: 10/25/2023
************,
Your purchase was declined by our processor. A full refund of your purchase price was processed on 10/20/23. If you would like to try a different method of purchase please contact our customer service department at *******************************.
Customer Answer
Date: 10/25/2023
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
the order was confirmed and my card sas charged. Its a valid working card. You reversed the charge without telling me which is RUDE AND AWFUL customer service.
Regards,
*****************Business Response
Date: 11/17/2023
I just called and left a message for ************. Our credit card guarantee service declined his card. Not sure what else to tell him.Initial Complaint
Date:07/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered 2 gloves and 3 dozen ***** on 6/18. *** delivered a small white package containing the gloves on 6/23. There was only one package indicated in the shipment. I have video of this delivery.Called on 6/23 and told the person who answered that I only received part of the order. They said "you didn't get the 3 dozen balls". This wasn't a question. It's like they knew. They told me they would ship the ***** right away. Here we are on July 5 and no shipment. A 5 minute phone call is literally worth almost $50 of my time and I'm not going to keep doing their job for them.I won't be ordering from them in the future.Business Response
Date: 07/06/2023
We are sorry for the inconvenience. Not sure who you spoke with but according to our records the ***** were not shipped. As of this morning we have issued you a refund and have emailed a copy of the refund to you. Thank you for your business.
***********************
****'s Golfland
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