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Business Profile

Hot Tubs and Spas

Stateside Spas Direct LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/01/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10-10-2023 Stateside Spa replaced the circulation / heat pump for our spa, and as per invoice, gave a 1 year warranty on the part.However, in October of 2024, the pump they put in, less than 1 year ago failed and needed replacing again, but **** the owner said there was no warranty, even though his previous invoice states it has a 1 year warranty.And on 10-10-23 Stateside came in to replace this pump again. We had no leaking and the other pump was working fine however, I went inside the house for a couple of minutes, and when I returned our other pump that was fine before I walked into the house was pouring water, and the tech said it needed to be replaced. So I believe he did something to cause this, as again it was fine just moments before. The tech also pinched one of the line as a short cut, instead of draining the spa to enable the removal of the line off of the circulation / heat pump so it could be replaced, and now has a crack developing superficially in it.Also this 2nd circulation / heat pump was not working right from the day it was installed, and I only got excuses from the owner, and it did fail in March of 2025. But this time I brought in another company, as clearly the pumps Stateside is using are inferior.After the new pump from ******* Spa put in, the pump was working fine no problem, and the tech said it was a bad pump, nothing that caused it on our end to ******* I again reached out to **** at Stateside, to ask for a refund as there was no way in h*** I was bringing his company to my home again considering all the issues with him. **** asked me to send him the old pump, of which I did. All he did was mail me a new pump. But I don't need a new pump as ******* Spa already put in a new one. I am asking for full price for his 10-7-24 visit for these reasons: Pump #1 and #2 within warranty - Jet pump was fine before tech touched it - tech caused damage to pump line.

Stateside Spas Direct LLC is NOT a BBB Accredited Business.

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