We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Golf

Optishot Golf

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 1, 2024 I ordered an optishot nova golf simulator from the company based in ********, ********. It took over a month to receive it and after receiving it the setup process, which was not disclosed prior to purchase, was extremely complicated. I had to purchase a special computer, which was not known and cost ****** on sale. Then, it needed to be on a "never sleep" setting so that a technician from ********** could remote access it at his will anytime day or night. A huge violation of my privacy and security which again was never disclossed. Despite all of this I tried numerous times to allow this but to no avail. The needed software was never installed and the simulator was never enabled so that it could be used. The setup process is so complex it is beyond my skill level and this simulator is useless to me. The company provides a 30 day money back guarantee which I have repeatedly applied for. They continue to evade my calls and emails. The company requires a form be emailed to me and filled out and included in the return packaging. Everything is done by email and their 'helpline' is automated and simply instructs you to email them. I have requested this form and they do not send it. This entire process has turned into a nightmare and I am truly frustrated. I have recently read a number of reviews with the same problems, the complex setup, the 'at will' access to your computer day or night, the failed return policy, a helpline that is literally nonexistent. Please assist me in rectifying this situation.

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered their newest NOVA Optishot Golf simulator. After receiving the Nova simulator, I was told that I would have to download a TeamViewer software on my computer and leave it open so their technician could have complete access to my compute in order to properly install the software. This was a concern, as I wasnt aware of this requirement. Of further concern is their technician emailed numerous times to leave my computer open and theyd get it sometime later, without giving me a specific date / time. I tried setting up a time but got no real answer other than, just leave the computer open. I have read of Reddit reviews that many others have experienced this issue and some have decided NOT to order from them, while others were more trusting and allowed their computers to be accessed.

    Business Response

    Date: 10/04/2024

    The matter has been resolved. 

    Customer Answer

    Date: 10/10/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** *********

Optishot Golf is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.