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Business Profile

Gymnastics Classes

Infinity Gymnastics Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnastics Classes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently took my two year old son to his first ever gymnastics class. About five minutes into the class, the kids were instructed to do a somersault. My son watched the other kids and hesitated but then bent down to start his. He quickly changed his mind and said he just wants to watch. I assured him it was fine. Out of no where the instructor, ******************************* didnt say a word, came behind him, grabbed him and pushed his back down. My son was completely caught off guard, terrified, and instantly started crying. As he tried to escape her grasp, he lifted his head and she took her hand, placed it on his head and shoved it back down. He was then screaming repeatedly, stop, Im scared, Im scared, let go. At the same time, I am begging this her to take her hands off my child. This continued for 30 long seconds of the coach assaulting my child without saying a word the entire time as my little son continued screaming, and me screaming at her to let him go, as well as my infant son who I am holding is also screaming at the incident. I was literally playing tug of war with my little two year old with Coach *****. Im just sick, terrified and distraught that this occurred at a parent-tot gymnastics class, while standing right next to my son, and I was not able to protect him. He was traumatized. I am outraged that this behavior is permitted. Later that day, I went to the police station and filed a report. The officer told me because of the law, if she denies any malicious intent to the child, no criminal action can be taken. Of course, she denied. I was told that the owner of Infinity Gymnastics would call me. They called once and left a message letting me know they will follow up in an email. The owner asked when I was available and then said she couldnt make that time. I have since reached out three more times to no avail, no response. I only received a check in the mail refunding me as I requested. *******************, the owner, was unable to address me or the incident.

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