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Business Profile

Renewable Energy

The Green Panel, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Renewable Energy.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They came out and replaced my inverter. They didn't set it up right the first time. Now they want to charge me again to do the job they were paid to do in the first place.

    Business Response

    Date: 08/23/2024

     

    Hello,

    Unfortunately, we have a new employee in our service department that made an error. He believed it was another customer named ******* who had a service request in that has an open balance. We have cleared up that misunderstanding. Our operations manager has reached out and left a message for *****************************. We did have a service call back on October 4th of 2023 and the issue was resolved at that time. We do not know if his current issue is the same as a year ago and waiting for him to return a call to the operations manager. Please feel free to contact me if you have any further questions or if you need more details.

    Thank you,

    ***************************, Controller

    Customer Answer

    Date: 08/31/2024

    [A default letter is provided here which indicates  your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    When I called your Mark ****** back all I get is sent to his voice mail.   He has never replied back to me.  I ended up going to a 3rd party to fix a issue that you should of done back in October of 2023.  In the past I have given you many referrals for your work.  No more, after spending $78,000 on a system you would think your service would be a little better.  I guess your company doesn't care about existing customers only new customers.   You will not get anymore referrals from me.  I think your answer about there being a different ******* is a line of ****.


    Regards,

    *************************

The Green Panel, Inc is NOT a BBB Accredited Business.

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