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Business Profile

Construction Services

Tittle Brothers Construction, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Tittle Brothers Construction, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tittle Brothers Construction, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/13/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contracted Tittle Brothers to install a new driveway and front porch steps for the amount of $ *********. The permit was issued by **************** on June 9, 2022 The **************** denied the front porch steps twice, because they were pitched wrong. All we are trying to do is resolve this issue that we already payed for in full. The last time I spoke with our sales representative ********************* which was on Oct. 21, 2022 to try to resolve this issue. He said he would get back with us and we haven't heard from him since. We would really appreciate your help in this matter.Thank You ****** & *********************

      Business Response

      Date: 11/15/2022

      Hello. We are aware of the issue needing to be resolved. Someone from our staff should have been in contact sooner and I regret if there wasn;t communication. We were on hold waiting for our *************** to have an opening in their job schedule to address this. It looks like we are able to return Thursday 11/17/22. One of my managers will reach out today to confirm with *************************. I am available if the homeowner wishes to speak with me directly.

       

      Thank you

      *********************
      General Manager

      Tittle Brothers Construction
      ************

      Customer Answer

      Date: 11/18/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

    Tittle Brothers Construction, Inc. is BBB Accredited.

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