We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

College Hunks Hauling Junk and Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for College Hunks Hauling Junk and Moving's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

College Hunks Hauling Junk and Moving has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have College Hunks to remove things out of my deceased mother's house on or about May 17th. They broke door k*** after getting the couch stuck on it and proceeded to try to jam it out the door, I witnessed this with my own eyes from the basement but did not know it was broken. I paid them and they left I did not know the door k*** was broken. They left and said we'll close the door as the rest of us wee still downstairs cleaning out the home. When my brother arrived he could not enter the door, You could not open it at all from the out side. I called to inform them and the one guy tried to deny it. I said I was standing right there and saw the couch on the doorknob. As I explained to them I did not live in ********, no one lives in the house and this needed to be corrected asap. The franchise owner said he would come and change the lock, which he did after much back and forth but the lock he installed does not latch correctly leaving the home open to a break in. He stated he was coming back the following Tuesday May 20th or so and then we never heard from him. He was not returning phone calls. I have contacted the corporate office with little to no assistance because they are saying he is a franchisee. I have requested 1/2 of my money back plus my tip given to the workers because they tried to lie about the breaking the door.

      Business Response

      Date: 07/05/2023

      We are sorry that a door k*** was broken during your service.  This was obviously an accident and wasn't noticed by the crew members at the time of service.  The service provided was to remove unwanted items which was completed.  The unfortunate accident was addressed with impeccable timing.  Very few companies would have the capabilities or willingness to get this corrected in such a timely manor.  We had a supervisor come out to the house, assess the damage, locate a replacement and install the replacement all within hours of this happening.  The replacement was installed exactly as the previous handle.  The correspondence was handled with your brother, at the home, as you are not local.  We also came back out to the house, as promised, and adjusted the handle.  Everything was done professionally and timely.  

    College Hunks Hauling Junk and Moving is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.