We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Adjuster

PCI Professional Claim Investigators

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adjuster.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Margie M

    Date: 01/21/2025

    Margie M

    Date: 01/21/2025

    This business contacted us in order to get our complaint against ***** resolved. Doug R insured us he would help handle our complaint of defective dishwasher/damaged floor to a fair resolution. Instead, he pressured us to have our dishwasher removed so it could be sent to whirlpool to be analyzed. In addition, he hired a local contractor to come to our house and look at flooring damage and subfloor damage. Doug was paid by whirlpool and he in turn, paid Cory to analyze our floor damage. Currently, whirlpool has stated they never received dishwasher and Doug from this company PCI will not send us report of what was determined to be significant damage to floor, subfloor and basement wood beams. He has been paid and is not following through with what he had promised us (and I have multiple emails stating this promise). Please be aware of this scheme enacted by whirlpool and on to PCI and others. He is not holding up his promise to finalize our long, painful process of not being treated fairly. Now, whirlpool states they can’t be held accountable for our damage and both Doug and Cory have been reimbursed for their shady “work “. This company should definitely be held accountable for not delivering our dishwasher to whirlpool and never submitting report of damage (as verbally stated by his hire Cory) back to us, as promised.

    PCI Professional Claim Investigators

    Date: 01/22/2025

    There are many statements in the above complaint that are not true.

    Most importantly, Whirlpool contacted the ***** and informed them they needed the machine to provide non-destructive testing. The ***** simply returned the machine to their retailer with no instructions to return to Whirlpool. Whirlpool originally sent out a technician who could not recreate the problem. There is no machine to be tested as the retailer resold the machine after they inspected (so they also could not recreate the problem). As a result of the above, Whirlpool denied their claim. They have the option to turn this claim into their homeowner's insurance and it would be covered but they refuse to do so. The BBB is their 3rd different agency they have reached out to. We have responded to the first two (including the Michigan Attorney General's office and our answers were sufficient to both of them. 

    Please let me know if you need any further information. 

PCI Professional Claim Investigators is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.