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Shop Makarios, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would give them no stars if I could. I ordered two slabs and was specific on both. The first came in damaged because the packaging was poor. Instead of having them spend money on shipping back, repair, then ship back to me, I said I would repair it myself to save them the shipping costs.Second slab, they decided to bypass my order request, sent a slab that is outright ugly, charged me $800, never communicated with me about large voids and using liquid glass. When I contacted them regarding the piece and that I did not want this and would like a full refund, I was basically told something is wrong with me and I should love this piece as people ask for that type all time. I replied and said I do not like nor do I want it for $800, and want a refund. I have never received a response. I reached out via Etsy, their website contact form, and via their text line. So beware - they will take your money!1/13/23 UPDATE: The owner personally emailed me to tell me I was the problem and out for personal gain so I would have to talk to their **************** going forward. Great **************** again! They showed me inferior pictures of pieces for what I requested, when I did not agree that I would take one of those - I was bullied by the owner to basically go away. The great thing is that I am beyond familiar with interstate commerce because I have been doing that for 25 years! If you find yourself in the same situation with these goons, do not listen nor be afraid, they are not correct. But the easiest thing to do is talk to your credit card company - they will handle deceptive business practices for you free of charge. Once again - stay away from this business.

Shop Makarios, LLC is NOT a BBB Accredited Business.

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