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Business Profile

Car Dealers

Betten Baker Chevrolet of Cadillac

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/27/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ******* to have my wheel berrings replaced and 2 have went bad in the last year and they want me to pay for labor and find a place to have fixed when they were not even replaced with new parts .

    Business Response

    Date: 06/14/2024

    We did the repair a year ago.  We have not looked at this vehicle since.  If there is an issue with the wheel bearings we would be happy to look at it.  We absolutely put new parts on the vehicle.    

    Customer Answer

    Date: 06/17/2024

     
    Complaint: 21711709

    I am rejecting this response because: I have had to replace all 3 berrings in less than the year you put them in. Ibwant some kind if reimbursement.  The parts should of lasted longer than 6 months

    Sincerely,

    *************************

    Business Response

    Date: 06/27/2024

    The parts do have warranty and we would have been happy to take care of them and run them under warranty.  If they have been replaced somewhere else we are not able to handle under warranty.

    Customer Answer

    Date: 06/27/2024

    I do not think this wad a just decision.  I believe that I should have been compensated for this

Betten Baker Chevrolet of Cadillac is NOT a BBB Accredited Business.

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