Reviews
This profile includes reviews for Whitney Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 131 Customer Reviews
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Review fromIgor B
Date: 01/12/2025
1 starIgor B
Date: 01/12/2025
This company did not do its due diligence and determine whether it could complete the job. Our internal house fan wore out. They were contracted through the Home Protection Service. It took them 2 months to determine that they were not equipped to finish the job, they took $460 in fees plus the $100 deductible for Home Protection. They did not show up for their scheduled appointment, we had to call our son from Kalamazoo to bring the heavy replacement parts inside the house twice because we could not leave it sitting in the rainy weather. The fan was replaced eventually but they could not install the cover, they just put the old cover back which was damaged during removal and the slats were stuck closed. We cannot use the fan in this condition and they claimed they did not have the technical skill to complete the job. According to Home Protection paperwork, carpentry was one of the included services, but they claimed that carpentry was not part of their skill set. Someone showed up with paperwork attesting that the job was complete. We refused to sign. We asked for a refund since the job was not complete and were refused. We would like everyone to know not to do business with this company, they are careless and unprofessional.
Whitney Services
Date: 02/23/2025
We are sorry to hear about your experience. We did send a response to BBB and refunded as requested.Review fromDonna S
Date: 11/13/2024
1 starDonna S
Date: 11/13/2024
This company does not follow local permit requirements even though told by local official that they are required to apply for the permits. After the fact they say the homeowner is required to do the application. Now they want to charge me both for the permit and for the cost to bring their work up to code. A very low business practice!!Whitney Services
Date: 11/15/2024
We are sorry to hear this. Will you please provide the address of where the work was completed so we can look into this further?Review fromMelissa T
Date: 10/07/2024
5 starsMelissa T
Date: 10/07/2024
They are awesome fixed the very quickly . And so very politeWhitney Services
Date: 11/04/2024
Thank you for the glowing review. We appreciate your business!Review fromLISA S
Date: 09/07/2024
5 starsLISA S
Date: 09/07/2024
We've had electricians from Whitney Services come to our house twice. Both times they were experienced, great electricians. They diagnosed the problems quickly and made the necessary repairs. We will definitely use them again when we need an electrician.Whitney Services
Date: 09/09/2024
Thank you for the positive review and for choosing our services!Review fromMelissa T
Date: 09/05/2024
5 starsMelissa T
Date: 09/05/2024
Excellent job done. And ***** was so polite and very considerateWhitney Services
Date: 09/09/2024
We're grateful for your kind words and 5-star rating. Thank you!Review fromJohn K
Date: 09/05/2024
5 starsJohn K
Date: 09/05/2024
Excellent and timely service. Chris did a great job ! with a smileWhitney Services
Date: 09/09/2024
Your review motivates us to continue providing exceptional service. Thank you!Review fromRick H
Date: 08/31/2024
5 starsRick H
Date: 08/31/2024
Travis did a great job. Cordial as well. Will use Whitney in the future.Whitney Services
Date: 09/03/2024
Thanks a bunch for taking the time to leave us a 5-star rating. It's much appreciated!Review fromJames K
Date: 08/30/2024
5 starsJames K
Date: 08/30/2024
Our tech was very professional and fixed our issue quickly! Thank you!Whitney Services
Date: 09/03/2024
Your review made our day! Thank you for sharing your experience with us.Review fromRJ A
Date: 08/30/2024
5 starsRJ A
Date: 08/30/2024
Excellent customer service. Prompt. ********************** was very knowledgeable and thorough.Whitney Services
Date: 09/03/2024
We're so grateful for your 5-star review. Thank you for choosing us!Review fromJ. F
Date: 08/26/2024
5 starsJ. F
Date: 08/26/2024
Great service! John was a Pro! Would use them again.Whitney Services
Date: 09/03/2024
It means a lot to us that you took the time to leave a review. Thank you for the 5 stars!
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