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Business Profile

Auto Parts

Next-Gen Speed

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order ***** My wife purchased some lights from the company 11/22 and upon installing the lights do not work as advertised. I reached out to seller and have gotten the run around about getting a replacement. This company is not worth wasting my time any longer and have offered numerous times to return the defective lights on my dime and to be refunded. Ive disputed with our credit company since they are not handling this warranty issue in a timely manner.

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6-24-22 I ordered a Spoiler for my car with Next-Gen Speed. After several days **** the Salesman assured me the part would fit my car. It was also understood that the part would be installed upon my return from sea. I am a Coast Guard Captain. This was agreed upon from the beginning.On 8-3-22 I made an appointment with ****** at Elite Customs **************. During the installation ****** took me out to the shop showing me that the wholes were off on the Spoiler and it would not fit my car. Frustration is an understatement. I called Next-gen Speed and spoke with *********** he said no problem and he would call me the next day. No one called. The next day the 5th of August i called Next-gen Speed and spoke with ****. He stated to me he would call me by the end of the day with a shipping Label. He never called.Despite several emails and phone calls Next-Gen Speed is not communicating with me. The Part they sold me does not fit my car. At this point all i want is the shipping Label and my money back for a part that does not fit my car. The Part costs was $341.98

Next-Gen Speed is NOT a BBB Accredited Business.

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