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Business Profile

Major Appliance Parts

RepairClinic.Com
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 99 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 23560822

    I am rejecting this response because:

    I called my bank today and they see the original transaction for $46.37 on 3/19/25 but they didn't find a refund.

    Sincerely,

    ********* ******

    s available. I never got a call. Haven't opened the box yet. I've had enough of trying to contact them.

    Business Response

    Date: 07/09/2025

    We have refunded this customer in full for the order and do not need the parts back from the customer. Thank you. 

    Business Response

    Date: 07/17/2025

    The original order total was $46.37. There appears to have been a tax issue and the refund we originally processed was for $47.57. Since the refund was more than the original total, that is why it was rejected. Our accounting team has fixed this mistake and submitted the refund again, today, for the amount of $46.37. Please allow 2-5 days to see the refund appear on your original payment method. 

    Customer Answer

    Date: 07/22/2025

     
    Complaint: 23560822

    Responding to keep the complaint open as I still need to verify with my bank.

    Sincerely,

    ********* ******

  • Initial Complaint

    Date:07/04/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******n its original packaging including retail box and must include all accessories originally included with the item. Once a part has been tested with a meter, hooked up or mounted, or installed it becomes a used part and cannot be sold as new. We can do one of two things- we can return the part to you, provided you supply the return shipping label (from ********, ********* or *******) and e-mail it to *********************************** or we can toss the part out. We will hold the part for 2 weeks. If we do not hear from you in this timeframe we will dispose of the part." I didn't install this part, because it didn't appear to be the same. Therefore, I responded by email and phoned the company. I explained that I'd need a refund. The person on the phone stated that the refund **** wasn't available even though I had received an email just hours before. The part was unused and the policy makes it seem like you would have a lot of time to return a part, so this refund should be honored. Thanks

    Business Response

    Date: 07/07/2025

    Our records indicate that the part was refunded on 7/6 for the amount of $121.37. We have just refunded the shipping as well for the amount of $11.95. The customer has now been refunded the full amount of $133.32. 

  • Initial Complaint

    Date:07/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June ********************************************************************* doing so, I was asked to provide the serial number which I did. I was sent the wrong part. When I finally received a call back, I was told that I had ordered the wrong part and that due to health reasons they could not accept the part back for a refund. When I inquired as to how I could have ordered the wrong part when I provided the serial number during the initial order. The representative told me he could not see the serial number on my initial order. When I noted the serial number doesn't appear on the invoice for the current order, he became belligerent and hung up on me. I am requesting I be refunded $80.97 for the wrong part that was sent to me. I will incur the return shipping costs.

    Business Response

    Date: 07/07/2025

    We have spoken with this customer. We are getting the product back and refunding the customer in full. We consider this matter resolved at this time. Thank you. 

  • Initial Complaint

    Date:06/17/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** Record

    Business Response

    Date: 06/27/2025

    This customer has been refunded as requested. Thank you. 

  • Initial Complaint

    Date:06/16/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 23475867

    I am rejecting this response because:Fed EX can not tell me when package will arrive. It has been 36 hours since they have shown any movement and can not tell me anything. My shipment appears to be lostfoe a second time.

    Sincerely,

    *** *********

    Business Response

    Date: 06/17/2025

    To whom it may concern,

    Here is the tracking for the order that shows it should deliver tomorrow: Wednesday6/18/25 by end of day Estimated between 11:40 AM - 3:40 PM

    ***************************************************************************************************************

    Thank you,

    Customer Service 

     

    Business Response

    Date: 07/07/2025

    We have spoken to the customer since the complaint was opened and we have confirmed that the replacement order arrived after the complaint. Thank you. 

  • Initial Complaint

    Date:06/16/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

    Business Response

    Date: 06/17/2025

    To whom it may concern,

    Thank you for your order.  I'm sorry you could not find the ***** box on the check out page to place the Father's Day Discount code in.  It's under the total on the shopping cart page.   I have went in and credited you the 10% discount on your order of $288.86 which is $28.89. It can take 5-7 business days to see that refund back in your account depending on your creditor.  

    Thank you,

    Customer Service 

  • Initial Complaint

    Date:06/08/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****

    Business Response

    Date: 06/20/2025

    To whom it may concern,

    Looks like this part was sent back to us, customer did not receive to return it.  We had credited for the part on 6/11/25 for $42.48 and then on 6/13/25 for $12.67 for a total of $55.15 the original amount customer paid. 

    Thank you, 

    Customer Service 

  • Initial Complaint

    Date:05/24/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ***chandise or give me the discount label to pay what I paid for shipping from them ( *****). I wish I had read the reviews but I believed their statement of 365 a day no hassle return. That is so Untrue and again customer service is a joke and very rude.

    Business Response

    Date: 06/06/2025

    To whom it may concern,

    Looks like the customer didn't use a model at the time of the order.  Customer states that she did, possible it was cleared at some point.   We will as a one time courtesy refund the customer for the purchase price of $57.11.  Return was processed today and can take 5-7 Business days depending on the creditor. 

    Thank you,

    Customer Service 

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