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Business Profile

Roofing Contractors

Melvin Belk Roofing

Complaints

This profile includes complaints for Melvin Belk Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Melvin Belk Roofing has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/18/2023

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Melvin **** Roofing was to put a tarp on 332 Brookgate Ct , and their crew recklessly put the tarp on ******************* WRONG HOUSE!! Putting MANY nails in ****************** has been negligent in rectifying the situation.

      Business Response

      Date: 10/19/2023

      We are sorry that this happened. Our salesperson inadvertently put down the wrong address on the work order. Our crew did tarp the wrong roof, however there was damage to the area we tarped. When we discovered this happened, we immediately offered to fix the nail holes that were caused by us tarping the roof. We also agreed to fix the tree damage that was caused prior to us tarping the roof at no cost. We spoke with you, and you seemed pleased with the repairs that we made, including the nail holes we repaired and the pre-existing damage. We do well over ***** repairs and installations per year. Once again we are sorry, accidents do happen, but we will always do what is right and rectify any problems that we may have inadvertently caused. We have also taken steps to ensure that this will not happen again in the future. 

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