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Business Profile

Water Mitigation

SERVPRO of Eaton, Clinton & Gratiot Counties

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for SERVPRO of Eaton, Clinton & Gratiot Counties's headquarters and its corporate-owned locations. To view all corporate locations, see

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SERVPRO of Eaton, Clinton & Gratiot Counties has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    • Initial Complaint

      Date:06/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January of 2023 my insurance company sent ServPro of Eaton County to clean up after my house fire. They came for the first week or two like they were supposed to. Then they kept making excuses to not come out and would only send one tech one day a week for a few hours. I finally was able to get an itemized bill statement from them and it was extremely fraudulent. Many false charges and fabricated charges. The amount of hours they billed for is exorbitant for the amount of time they were actually here. As well as how long it took them to return my things. They charged for 40 yard dumpsters when they only used 20 yard. They charged for a leather chair we never had and still dont have. They sealed and marked boxes as clean but the contents were all dirty, including my clothing they charged for cleaning but wasnt cleaned. I have video and photographic evidence. They also said they brought in and used a hydroxyl generator but they definitely didnt do that or spray anything for fumes. Many of the things that were marked as total loss and supposed to be thrown away were not in the dumpsters because we looked through them. They wrapped, packaged, marked and boxed broken porcelain dolls. Among many other ridiculous things I have on a list. This whole experience has been a traumatic nightmare during the most traumatic time of our lives. We lost almost everything in our house fire and ServPro caused us so much heartache, anxiety, and stress. I dont want them to ever be allowed to do this to anyone else, and I feel like they owe me a lot of money back, and then some to be honest.

    SERVPRO of Eaton, Clinton & Gratiot Counties is NOT a BBB Accredited Business.

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