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Business Profile

Siding Contractors

Nu-Image Installs LTD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Siding Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Work completed and paid in full in August.Needed follow up on some outstanding issues that were explained to the owner of the company. He said he will take care of it and he has not, after several conversations and visits to the office of the business owner.

    Business Response

    Date: 01/04/2024

    Repairs are being done today. I'm not sure why he would send this to you but i get it. Nothing was urgent as far as performance of the job. Some corners on the gutters needed to be adjusted. Looking for some touch up paint for some areas. Told the customer that we would be in the area and i will take care of the issues, i guess i was not quick enough to respond. He also wanted me to look at his chimney that he installed the siding on a few years ago. I did not charger him to fix this, said i would look at it so now i am doing this for free and i have a complaint from him to the BBB. Not sure how you have this set up as far as the amount of $13000.00 Where? What he is talking about would only be $100.00 if i were to charge anyone for this repair. I do think it is unfair to my company. Says second notice on this complaint, When? I have talked to the customer a few times and said i would get to it as soon as i can. IT IS MY FAULT FOR NOT GETTING IT DONE FASTER. This was not a big deal for the action that was taken, sorry this is malicious

Nu-Image Installs LTD is NOT a BBB Accredited Business.

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