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Business Profile

Motels

Lodge Keeper Motel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've stayed at this motel many times before and always received a normal check-out time of 11AM. This last visit, I was charged $20 extra for a shortened stay with a 3PM checkout despite checking in around 6:15AM and being told otherwise in the past. When I respectfully raised the concern, I was met with rudeness by the manager, who became aggressive, told me I could take my $20 and "get the f*** out," and threatened to evict **** also tried to explain that I was simply exhausted after working multiple days without sleep and being woken up by another guest working on their car with power tools. Instead of addressing that, she immediately said Good, Ive been looking for a reason to kick him out, showing a lack of professionalism and concern for both me and the other guest.The condition of the room was terrible exposed ceiling holes in the bathroom, broken beds, non-working lights, and TVs not even hooked up. The Wi-Fi barely works, the environment is loud, and amenities are unreliable. The bathroom light shut off every few seconds due to a faulty timer, and there was no bathroom fan just a wide open hole into the ceiling.This motel is neglectful, unsanitary, and unprofessional. I feel scammed and mistreated. Id go for getting the back but they simply are just not worth the hassle but theyre unprofessionalism inappropriate behavior and conditions of the motel at least needs to be brought to the right peoples attention.

Lodge Keeper Motel is NOT a BBB Accredited Business.

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