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Business Profile

Door Installation

AK Door Solutions Co LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door Installation.

Complaints

This profile includes complaints for AK Door Solutions Co LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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AK Door Solutions Co LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed a $3,245.00 deposit on April 13,2024 with AK DOOR Solutions, LLC, *****************************************. ************. This deposit was for two entry doors and two screen doors with work to be completed in 4 to 5 weeks. Have emails from them stating they were setting up an installation date....then nothing! No answering of phone or emails. It is now over 3 months since taking our deposit. I have a signed Sales Contract by *******, the sales manager, ************.

    • Initial Complaint

      Date:10/02/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered Door wall on4/7/23. Bunches of excuses for no Door. Now the business has a closed sign. Won't answer the phone. Lost deposit of two checks total amount $3125.00 Want my deposit back.

      Business Response

      Date: 10/31/2023

      I contacted **** and his wife 2 weeks ago. We have him scheduled for installation mid November. His doorwall was a odd size and took longer than expected. We have been in contact with each other via text messages also. 

      Customer Answer

      Date: 11/12/2023

      Still waiting for slider door. Now installation is December 12. Hopefully this will happen. 

    • Initial Complaint

      Date:09/30/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for five screen doors, along with a deposit of $2,500, with AK Door Solution on June 13, 2023. Arrangements were made for the doors to be installed but that was postponed because of bed weather. Since then I have not been able to get the company of schedule a new installation date. I have left many phone messages and texts and have received two replies, both with promises to "call tomorrow" to set an installation date. I have been waiting over two months for tomorrow to come. I really want these doors and not my money back. I was so excited to find a reputable local company to do business with. That hadn't turned out so well.

      Business Response

      Date: 10/31/2023

      I was at her house to remeasure last week. The measurements we had were incorrect. I took more accurate measurements as her size is extremely unique and told her 1-3 weeks. She was ok with that 

      Customer Answer

      Date: 01/30/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

       I was guaranteed the doors would be installed within two weeks. That didn't happen although we set up December 5th as the date of installation. No one showed up or contacted me on the 5th or since.Once again my texts and phone calls are being ignored. AK Door Solutions has had $2,500 of my money since the contract was signed and I have had enough.

      Regards,

      ****** *********

    AK Door Solutions Co LLC is NOT a BBB Accredited Business.

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