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Business Profile

RV Dealers

TradeWinds RV Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a 2022 XLR Nitro 35DK5 from Tradewinds RV for $87,600 on November 18, 2021. CASH. VIN: *****************. At inspection we requested the interior door to the gargae be fixed as it did not close and the exterior door to the main cabin had to be slamed to close. The screen door was also not aligned so it didnt even catch. June 17th 2022 we sent an email adressing the following issues Master bath toilet not holding water and tank flies. The interior garage door AGAIN. Patio steps installed correctly and also the gate latch to the patio. Master bedroom door finish peeling off. We had to keep sending videos and pictures. Multiple times. WE had to call and confirm they recieved said pictures and videos. Again contacted them on July 23 2022. The rear bunk bed was locked in place. It would not release the bed so that we could utilize the sleep space. We contacted again in Aug 2022 about peeling finish on master door, the awnings having bolts stripped and or installed on an angle and popping out, the goop sealent on all the awnings came off and left wires exposed, the exterior window in the hallway had powder coat peeling, the decals were bubbling, 2 things we decided to do was fix the patio steps and latch. The rest were all approved by the manufacturer for repair or replacement excpet the window. Forest River denied the window as wear and tear. However ******* covered the replacement of the window Claim #*******. We dropped off the Rig on Feb 24 2023 for all warranty work. 7 days later they called to pick up. On March 10 we drove1 53 miles r/t to pick up our Rig, I immediately noticed that the window was painted not replaced. The garage entry door was locked but left open. The battery disconnect was left on so both were dead. The interior radio was left on. The decals appeared to be caulked where they bubbled, we could not inspect the rig nor tow it home due to the power jacks. We need a resolution as gas reimbursement for we have been more than patient.

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