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Business Profile

Tree Removal

Crews Local Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/29/2025

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CREW'S service damaged our neighbor's sewage service box at *****************************************************************(11/14/2024).CREWS admitted their liability and agreed to reimburse the cost of the repairs ($1407.50). They were sent a copy of the invoice. CREWS has been contacted by us and our neighbor (***** *********)via numerous methods (voice mail and text) with promises by them to pay, but they have not done so. It has now been over 2 months since the damages occurred. CREWS no longer responds to any calls or text regarding the payment due us ($1407.50). BBB Please help us recover this promised amount from CREWS.

    Business Response

    Date: 02/14/2025

    This is ******* from crews Local Service, *** tried sending check and many things many different ways. Unfortunately the times Ive tried to pay again I was out of funds do to no work. I will still be paying when work comes my way just in a little dilemma. Please have patience for me to create the funds that is needed to fix this situation. 

    Customer Answer

    Date: 02/15/2025

    Mr. Crew has a very "smooth" delivery, but he has no proof of sending any form of payments as he claimed in his response to you. Why would he even ask for patience if he had already sent us the money? That makes no sense.

         We have afforded him numerous options such as a check or ****** or even picking up the cash from him directly. Please continue to pursue the $1407.50 from ******* as he no longer responds to us We are very disappointed in his lack of "promised payment" for the damages that his company created. We have paid our neighbors whose property was damaged in order to "keep the peace" in our neighborhood, but ******* still owes us.

          Thank you,

    **** *******

    Customer Answer

    Date: 02/15/2025

     
    Complaint: 22872977

    I am rejecting this response because::

    Mr. Crew has a very "smooth" delivery, but he has no proof of sending any form of payments as he claimed in his response to you. Why would he even ask for patience if he had already sent us the money? That makes no sense.
         We have afforded him numerous options such as a check or ****** or even picking up the cash from him directly. Please continue to pursue the $1407.50 from Brandon as he no longer responds to us We are very disappointed in his lack of "promised payment" for the damages that his company created. We have paid our neighbors whose property was damaged in order to "keep the peace" in our neighborhood, but ******* still owes us.
          Thank you,

    Sincerely,

    ***** *******

    Business Response

    Date: 04/18/2025

    I am not chasing knowone around to pay for something knowone seen broken. I offer to cover it no did I damage any of your property period. So you need to back off Ive done my work as told in did great job they can message me in receive the money. So stop acting like I owe you when none of your property is damage. Dont come to my page disrespecting my business that I worked hard to build. I would like you guts to be removed from my page before I make this a civil suit myself making my business look bad for something that has nothing to do with you. In why would I refund you for 10k worth a work me in my guys did that makes no since.

    Customer Answer

    Date: 04/19/2025

     
    Complaint: 22872977

    I am rejecting this response because Crews had promised in November of 2024 to pay for their damages to a sewage meter of $1,407.50. It has now been 6 months with no payments from Crews. 

       

    Sincerely,

    ***** *******

Crews Local Service is NOT a BBB Accredited Business.

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