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Business Profile

Wholesalers and Distributors

Beamer Smoke

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/2/22 I placed an order with this company which was scheduled to be delivered on 12/7. 2 days later on 12/9 the package still hadn't arrived. When I checked the tracking my package was sitting in ********** (when the package was sent from ******** and I live in *********)! I immediately emailed beamer for help and they didn't even bother to respond. After my second attempt to contact them I finally heard from someone named ****** who initially told me I have to do the seller's job and try to deal with their inept carrier myself. She then told me I have to wait until 12/16 (9 days overdue) for my package. I then demanded that the order be canceled and my card be refunded so I can purchase the items from someone else, to which she refused. By refusing to cancel this order and issue a refund beamer is now attempting to commit fraud. I will be initiating a chargeback with my credit card and contacting my attorney. I demand that beamer immediately cancels this order, recalls the package, refunds my card, and permanently deletes my account from their website before I file a lawsuit.

Beamer Smoke is NOT a BBB Accredited Business.

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