Complaints

This profile includes complaints for Scully Statewide Moving's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Scully Statewide Moving

  4040 C West River Dr NE Comstock Park, MI 49321

  
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  Scully Statewide Moving

  860 Scottview Dr NE Comstock Park, MI 49321-8595

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was moving from *****************, ** to ************** and requested a quote from Scully Statewide Moving **** ******************* met with me at the *** home 9/22/22, estimated the load at ***** to ***** lbs, and would require 2 days - 1st to load and 2nd to unload. He said $4***** for insurance on the move was $264.. Given the time, distance and weight, I agreed to the cost. I told him the driveway at the ********** house was cracked, roughly in the center, of the three 9 foot slabs from the front edge of the house to the sidewalk. I told him I was concerned that the weight of the truck and my goods would displace the slabs and I did not want the truck up the driveway. I estimated the distance from street to front door at ******************************************************************************* large print across the top of his copy of the estimate. For the move- in 10/5/22, I was given the wrong time for their departure from ************ and arrived at the new house about 15 minutes after the truck. It was parked in the street in front of the house. I hurried to open the house up. The crew commented that the lay of the front door would make the move in difficult so I told them there was a rear doorwall they could access if needed. I was still catching my breath from the move-out at the *** house, the early morning drive across the state, being late and distracted, so I ran back to my car to gather my things. Before I could stop them, they had backed the truck up the driveway. At that point, I figured damage to the driveway, if any, was already done. After they left, the damage was obvious, all tree panels splayed and jackknifed unevenly along the cracks. I have had repeated, conversations with Mr. ********************** and his staff, provided photos, paid for an additional inspection, trying to file an insurance claim. It was past "concrete season" so I sent ******************* the only written estimate I could get 11/15/22, He has not responded to my voicemail or text messages.

  

  Business Response

  Date: 01/10/2023

  Upon arrival to the delivery the driver got out and checked driveway and low clearances.  He seen multiple cracks in the driveway that had **** and grass growing through the cracks ( this can also be seen on the mls listing or zillow)  We contacted our insurance and they will do nothing for this as the driveway was in such terrible condition that adding one more crack would barely be noticeable to the human eye.  If this were a situation that was caused by us being a new driveway or a driveway that had no cracks we would honor the customers demands.  ******* has not even attempted to see about having us possibly take care of a few dollars of the bill for repairing the driveway.  We can't pay for a driveway that was already in this condition prior to us arriving and by the looks of it has been this way for years and years.  We will download pictures of driveway and the **** and grass that has taken the crack over prior to us moving her in.

   

  Thanks

   

  Pat Scully ************ 

  Customer Answer

  Date: 01/15/2023

   
  Complaint: 18711195
  
  I am rejecting this response because:the age and condition of my driveway is irrelevant - it was not to be used for the move-in. Due to ignorance, error, or disregard, his employees failed to comply with specific, written instructions against using the driveway for move-in. The Scully moving van, with an ***** lb, load, caused irreparable damage to 3 panels that must be replaced. I sent what information I could ( from ******* Leveling and *********************** **** the only available written eval and estimate I could get) to ******************* 11/15 22, with no response to the letter or additional calls/text. Mr ********************** has offered no restitution other than "50 bucks" for a monogrammed mug taken, and then lost, by a crew member after I served them coffee. Should Mr ********************** be unwilling or unable to file a claim against the insurance, bought to protect my property against loss or damage, he is still responsible for damages caused by his employees failure to comply with written instructions. If he objects to the info and estimate I provided, he is welcome to secure his own contractor to determine if the panels can be restored to their condition prior to 10/05/22, or must be replaced. I hope the damage during the move-out has finally been addressed for my buyers, and I will deal with the other damages to my personal property- scratches,dents, gouges, soiled carpeting, loose furniture joints- as I am able. I choose a BBB company, bought insurance, gave clear instructions, notified Scully of the problem, researched contractors, paid for a re-eval from my home inspector, sent requested photos or other information in a timely manner, all in an effort to address a problem I did not not cause, and that should not have happened in the first place.
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/19/2023

  Pictures were attatched to last comment provided by ***************  These are the same pictures provided to insurance company and was rejected as you  can clearly see the grass growing through cracks. We were also told eveything went well besides the driveway incident.  Now that time passes we are hearing about scratches dents etc.  The movers were not told to get off the driveway upon arrival, instead were given coffee prior to unloading.

   

  This sure doesn't seem normal if we were to NOT park on the driveway.  How can a moving company justify paying for a driveway that has had so many cracks taken over by mother nature that you can't tell if it's been a year or 20 years since it was in this condition.

   

  Had ******* come out and said " Hey I know the driveway is in bad shape but you made it a little worse what can we do about this"  that is a entirely different situation. But to ask a moving company to pay for something that has been in this poor state for a long long time is totally obsurd.