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Business Profile

Airlines

Royal Jordanian Airlines

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Royal Jordanian Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see

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Royal Jordanian Airlines has 2 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/07/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against Royal Jordanian Airlines regarding an unresolved travel issue caused by circumstances beyond my ********** original booking (ref. PJKWRT) for myself and my family was scheduled for March 25 to April 12, 2025, but we were unable to travel due to passport theft, which was reported to the authorities and properly documented in a police report.After informing Royal Jordanian and submitting the required documents, I was promised that the value of my tickets would be preserved as travel credit.However, when I attempted to rebook, I was told:The credit could not be applied.I must pay more than double the original fare, even though the new itinerary cost less than the original.?? Fare Details:Original Ticket Cost: SAR ***** (approx. $1,260 USD)New Ticket Price (same route for 4 passengers): SAR ***** (approx. $1,220 USD)Yet Royal Jordanians response was that fare rules prevent honoring current prices when modifying bookings even though I had already been promised credit due to a force majeure event.This is both unethical and deceptive, especially coming from a national airline with international operations. I am a loyal customer of over 16 years and expected transparency and compassion, not financial exploitation.I am requesting:1.Full reactivation of my travel credit.2.The ability to use the credit without unjustified surcharges.3.A public response from Royal Jordanian explaining the contradiction between their promise and current handling of my case.

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased four tickets from Royal Jordaniantwo on May 19, 2025 ($3,440) and two on May 21, 2025 ($3,640)totaling $7,080, plus seat upgrades. Travel dates are June 22 to July 6, ******* the time of purchase, I was informed the tickets were refundable. When I attempted to cancel about 30 days later, I was told the refund policy had changed and no refunds would be issued. This is a clear example of deceptive business practices.Royal Jordanian must honor the refund policy in place at the time of purchase. I would not have bought non-refundable *************** references: CJWMRP and A3KBQD. I request a full refund.Please help with obtaining a refund.

    • Initial Complaint

      Date:08/01/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Royal Jordanian airlines Are Not Going to Take Any Action to solve their problems towards my missing baggage since May 26 till now witches August 1st ***** and I have been trying since then to contact them by phones and emails but no serious resonance and ignore my emails and dont even know what to do with them and who I am supposed to contact to talk about this!Thank you

    • Initial Complaint

      Date:01/22/2024

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a change within 24 hours of booking my flight which should have been free but was charged a $361.00 penalty fee for changing. Although it says changing your flight within 24 hours is free they still charged me

    Royal Jordanian Airlines is NOT a BBB Accredited Business.

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