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Westborn Chrysler Dodge Jeep Ram
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Richard S

    Date: 06/13/2025

    Richard S

    Date: 06/13/2025

    ****, I found your information on Yelp.com regarding other similar complaints so I am respectfully reaching out to you before publishing my complaint via Yelp or any other social media platforms hoping to resolve this issue! I dropped of my Chrysler 300s on 05.28.25 last week and was told I would get a call that Friday with respect to my service issues and that the following Monday, I could pickup my vehicle if you had to order parts? That did not happen and I have been calling, sending text and calling, leaving messages and yesterday I finally get a call from **** telling me I needed brakes after I told her I had bought the parts and was having them done somewhere else by our local mechanic so then the ac issue *** said was a plugged evaporator coil? She said she would call me back yesterday and so again after sending a number of text I still do not know what is going on? This is unacceptable to be treated in such an unprofessional manner, that being said, please look into this matter and provide an update with the appropriate details including when I can reasonably expect to come in and pickup my vehicle? Thank you in advance for your assistance in this matter and as stated above or referred to it would appear that by your responses made on the Yelp.com website with regard to similar complaints you are aware of some of the problems your customers seem to be having, yes? And now I have left a voicemail on **** phone as well? What is going on with all the promises of returning calls, text messages and providing updates? This is just unacceptable and unprofessional with respect to customer relations, why? Here it is Wednesday and still no call? Today is now Friday 06.13.2025 and no word, wow! All I have asked or expected was for everyone to keep their word about keeping us, your customers, updated and honoring all your reassurances and/or promises because to do otherwise is completely unacceptable and beyond reasonable expectations, agreed?

    Richard S

    Date: 06/24/2025

    Thank you **** and Westborn for your support and service! The following was posted across my social media accounts as well as the BBB:Update Tuesday 06.24.2025 *********** we finally picked up our 2014 Chrysler 300S after 26 days in service for a complete break job and an a/c evaporator coil replacement. Westborn provided a Dodge Hornet loner to drive last Friday after realizing that the same problem existed after replacing break pads, rotors and caliper brackets and then had to replace caliper bracket pins as well. I just wish it had not taken over three weeks to have a loner while the repairs were being completed especially after telling me I could have had my vehicle back or a loner to drive while waiting for parts! ****** learned. Thank you for end result as our vehicle runs and drives like new and a/c is great again!God Bless US All...

  • Naporsha D

    Date: 04/24/2024

    I would never lease a car from this place I had my car only for 3 months and the panels was falling of I had gas leaking while I was pumping it which was very dangerous, my car has been back several times after that I feel as if I was giving a unfit vehicle, they never had a loaner for my inconvenience, I had to spend over 2 thousand dollars for a rental due to them having my car for a long period of time, and as of 4/24/24 its back at the dealership, Im paying my car note monthly and my car isnt riding properly, they force me to leave a star in order to leave a review which they dont deserve one at all.

  • AJ C

    Date: 04/13/2023

    Poor salesmanship. False advertising. Says everyone approved then they try and dump unwanted slow selling vehicles on the customer or high mileage used vehicles. Dont allow black peoples to test drive cars. Lies about credit reports. Wont wait on minorities but run to wait on everyone else.

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