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Business Profile

Wholesale Hardware

Cube Tracker LLC

This business is NOT BBB Accredited.

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1

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Review Details

  • DAVID M.

    Date: 03/31/2024

    DAVID M.

    Date: 03/31/2024

    I bought my CUBE GPS Tracker at a *** *** from an associate named Abbeygail in Germantown MD; she provided excellent customer service and did well. However, Jason at CUBE customer support would not commit to replacing a defective charging cable and even went so far as to tell me to get one at a grocery store. I am trying to work with *** *** because Jason at Cube has stopped answering my emails. There is a very good chance that when I go back to Best Buy, I will return the CUBE GPS Tracker, lose 200 dollars because of the non-refundable subscription. I will not endorse or ever buy another CUBE product; it has not been serviced properly by Jason at CUBE Customer Support. Best Buy is also on thin ice. I called Best Buy and explained that Jason at Cube will not commit to providing me with a cable. Enrique at member service and Enrique told he can’t help because I am not a member. Fair enough, he said call the store. I called the store phone number and got to talk to Melvin in on-line customer support. I explained everything to him and he offered to sell me a cable, (I thought he was joking), he wasn’t. Melvin’s second solution is to go to the Germantown store and explain to them what is going on. There is a very good chance that when I go back to the store and ask for a viable cable and don’t get it, I will return the CUBE GPS Tracker and never shop at *** *** again.

    Cube Tracker LLC

    Date: 04/17/2024

    We sincerely apologize for the inconvenience you've experienced with your CUBE GPS Tracker and the associated customer support. Your frustration is understandable, particularly when faced with challenges after investing in a product. Please don't hesitate to contact us at [email protected], and our team will be more than happy to assist you in resolving this matter promptly.

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