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Business Profile

Auto Manufacturers

General Motors Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

This profile includes complaints for General Motors Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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General Motors Corporation has 51 locations, listed below.

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    Customer Complaints Summary

    • 2,492 total complaints in the last 3 years.
    • 854 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a 2022 Yukon Denali XL for about $105,000 from ****** GMC ************, **. - car arrived missing a gas lock and a parking chip - microchip not installed till 1 year later - end 2023 computer issues and stalled - Recalled computer & claimed could not find engine issue - 3/7/24 car stopped middle of road. Car returned 4/6/24 @ 3pm to complete repair. Full engine replacement, fuel injectors, battery - 4/6/24 messaged dealer with issues -4/7/24 intermittent stalling and odd noises -4/8/24 car broke down again 10:30am. Replaced electrical box and starter - 4/16/24 car returned still noise when running and RPMs revving slightly when stopped. Multiple calls to GM. Requesting to purchase a different GM product and return the lemon car. Not requesting full paid.

      Customer Answer

      Date: 05/07/2024

      VIN: *****************

      Business Response

      Date: 05/23/2024

      May 23, 2024

      Better Business Bureau of Detroit & ****************
      Attention: Director of Mediation & Arbitration

      Customer: *************
      Reference Number: 21585461
      General Motors Case Number: 9-12709903126
      Mediation Liaison: Afton

      Dear Director of Mediation & Arbitration:

      Thank you for your recent correspondence regarding ************* and concerns with their 2022 GMC Yukon XL. 

      We reviewed their case and offered to inspect the vehicle with the assistance of a ***** Service Engineer. The customer has declined due to no longer owning the vehicle. This offer was made to reaffirm General Motors commitment to customer loyalty and satisfaction.

      We appreciate you bringing this matter to our attention.Please advise if anything else is needed.


      Sincerely,

      Afton
      General Motors
      Mediation Liaison
      *********************************





      Customer Answer

      Date: 06/12/2024

      [A default letter is provided here which indicates your rejection of the business's response. 

       

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

      No resolution provided. As per previous communication VIN ***************** 
      Regards,

      Shelaan *****

    • Initial Complaint

      Date:04/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction is October 1st, 2023.I paid ************************* Buick GMC $80,000 for a 2024 GMC Sierra ********** committed to provide me with a brand new truck with everything working as intended.Nature of the dispute is that the engine number two cylinder failed, causing catastrophic damage and needs a replacement engine. They told me they would be using refurbished parts, which I feel is unacceptable for a brand new truck, with less that ***** miles on it. I did not pay that amount of money for a truck with less than NEW parts on the vehicle. I am requesting a replacement of the truck. OR, my money back. Including the sales tax that I paid for it. I have opened a case with GMC by calling them directly. The dealership was less than helpful, as they are just doing repairs. I do not want a MAJORLY repaired vehicle at ***** miles. This is not what I paid 80k for. I paid for a NEW vehicle. Not one with refurbished parts. The case number with GMC is 9-12371159907.

      Customer Answer

      Date: 04/11/2024

      The VIN number is as follows:

       

      *****************

      Business Response

      Date: 04/24/2024

      April 24, 2024

      Better Business Bureau
      of Detroit & ****************
      Attention: Director of Mediation & Arbitration

      Customer: ***********************
      Reference Number: 21505328
      General Motors Case Number: 9-12518846138
      Mediation Liaison: Afton

      Dear Director of Mediation & Arbitration,

      Thank you for your recent correspondence regarding *********************** and concerns with their 2024 GMC Sierra ******* apologize for any inconvenience they may have experienced.

      We reviewed their case and offered ******* My GM Reward points and a Powertrain Component Coverage Letter for 60 months and ******* miles, whichever comes first. They have accepted.  This offer was made to reaffirm General Motors commitment to customer loyalty and satisfaction. 

      Thank you for bringing this matter to our attention. Please advise if anything else is needed.



      Sincerely,

      Afton
      Mediation Liaison
      General Motors
      *********************************




    • Initial Complaint

      Date:03/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 16, 2024 the 2.4L ECO Tech pcv system failed causing the rear engine seal to blow and lose oil in my 2017 Equinox. Engine needs to be replaced. This is a known issue that in cold temperatures the pcv can freeze, but GM sent out no recalls or notified customers of the issue. The engine replacement is over $10,000 and they want to give $1500 while I will incur over $12,000 with repair and rental car fees. In addition, I still have a vehicle loan on this car. This is devastating for me. GM should take ownership of the issue and absorb the expenses due to the fact they know this problem exists. I will never buy another GM product.

      Business Response

      Date: 04/10/2024

      Please see attached

    • Initial Complaint

      Date:03/04/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid a deposit online for a new electric vehicle that has yet to go into production. I decided I did not want to proceed with the vehicle purchase, also prior to the vehicle going into production, and I have been fighting to get my deposit back for nearly 6 months.

      Customer Answer

      Date: 03/04/2024

      Reservation# ******

      Customer Answer

      Date: 03/21/2024

      Refund was issued by dealership. I consider this case closed. 

    • Initial Complaint

      Date:12/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday November 24th I went to the ********************* dealership (***********************************************************) because there was a defect on one of my tires. The maintenance department had their tire expert come and out look at it. He said that it was defective, but they could not do anything about it. I called the ** customer support *************) on Monday November 27th and they said that if the dealer inspects the tire and it is found to be defective that it is covered under warranty. I went back to ********************* and told them what ** had said and then they looked up the warranty information and stated that it would be covered under warranty. ********************* then took pictures and submitted the warranty request. I have contacted them several times to find out the status, but they say that they are still waiting on a ************** (Warranty district or ******* manager) to respond to them. They do not have a phone number for him, only a email that they can send requests to. After two weeks of waiting, I received a message on Friday the 8th of December that they have still not received a response and cannot give an estimate of when there will be an answer. I called the ** customer support back today (Monday the 11th of December) and they are now telling me, even though it is in their warranty spec notes saying that it is covered, to contact ********* They have said previously that it is covered under my warranty and still say that it is covered under my warranty but that I should now call ******** to see if they can do it. If it is covered under warranty and the process has been undertaken already, I see no reason to now start going through another company while it is covered under the ** warranty conditions. If this is the case why am I getting the runaround and nonresponse from **? I simply want to have a defective tire replaced, which is covered under their warranty.

      Customer Answer

      Date: 12/13/2023

      VIN: *****************

      Model: 2022 GMC ****** **** AT4

      Milage: 8,565

      Warranty: Still under the original 3 year warranty.

      Customer Answer

      Date: 12/20/2023

      I wanted to let you know that they finally honored their warranty.  There was a lot of back a fourth on if they would replace the tire but the tire was replaced today (13 Dec).  There was a lot of time put into trying to get them to honor their warranty and I think they should correct their process but they did replace the tire.  There is no further resolution that I am seeking.

    • Initial Complaint

      Date:11/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Car purchased came with defects that impair the use or affect its value, such as illumination of the check engine light, failure of the Exhaust Particulate Matter Sensor.

    • Initial Complaint

      Date:08/08/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I bought a 2022 Chevrolet Blazer RS in January 2022. We bought it knowing that the heat/cooled seats and heated steering would not work til the microchips came in. We were informed by the dealership that the chips would be sent by the beginning of the 3rd quarter of 2022 so we based our purchase on expecting that to be true. None the less we didnt receive any microchips til late December of 2022 and they were for the heated/cooled seats. We set up an appointment with the dealership to get them installed and they work fine. 20 months after we purchased our Blazer we have yet to receive the microchips for the heated steering wheel. Its a shame that GM has our hard earned money for 20 months and I still have to wait for them to make my vehicle complete while they continue to produce vehicle after vehicle with all the microchips in them. While bragging on national tv how they are making billions on dollars in profits. No one makes big business accountable for anything they just let them keep trampling the working man. The tax payers should have let GM go bankrupt instead of bailing them out. I would just like what is due to me and my wife and what we were promised. Otherwise I feel GM should be forced to make our vehicle complete promptly or be forced to buy it back for the full price we purchased it at. My wife and I would have never purchased this vehicle if we knew this was going to be the out come. We were misled from the get go and now it seems like we out getting the run around. I have contacted GM customer service numerous times in the last ******************************************************* our situation. I hope something will be done about our situation.

    • Initial Complaint

      Date:05/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a 2022 Yukon Denali XL - VIN# *****************. The first problem occurred at just under ***** miles. ***** was a knocking sound in the engine. All of the hydraulic lifters were replaced. It didn't fix the problem and the knocking still exists. The dealer did the first system update about 6 months ago. The day after the update the car was dead. The car has been in the shop an average of twice a month since. Each time, the car dies within days of returning home. They believe the problem is that the car initiates a satellite update but is never able to complete it. The draw on the battery varies and the car shuts down systems to conserve the battery. Forward collision alert, steering, **** assist, and cruise control, among others, have been turned off at various times. It is currently in the shop with 57 reported codes. Three modules, the battery, and the fuse housing have been replaced at the recommendation of a GM engineer. It must remain on a trickle charge at home to ensure that it will start. We are unable to leave it at the airport, for example, because we don't trust that it will start when we return.It is the dealer's recommendation that GM does a buyback because they do not trust that the problem will be resolved.

    • Initial Complaint

      Date:03/03/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Own a 2011 Buick Lacrosse with less than ****** miles. *** vehicle completely when dead and had to be towed to local dealership (***** Buick in ***************, **). *** dealership informed me the issue is with the *** card part # ******** my vehicle vin is *****************. *** issue or complaint is that they say the part is on national backorder with no estimated delivery date? Buick promotes quality and customer service/care but when issues with parts arise it appears those words are irrelevant.

      Business Response

      Date: 03/16/2023

      please see attached

      Customer Answer

      Date: 03/16/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Issue with a purchased vehicle not function as advertised:Sent vehicle into the shop 8 times for radio functionality Raised complaints with GM customer service Issue with vehicle still persists and they are doing nothing to correct Vehicle claims to be IOS compatible (yet does not function)Would not have purchased the vehicle if this was a known issue

      Business Response

      Date: 12/30/2022

      December 30, 2022



      Better Business Bureau of ******* & Eastern ********
      Attention: Director of Mediation & Arbitration

      Customer: *******************
      Reference number: ********
      ******************** Case Number: 9-9198004976
      Mediation Liaison: *****

      Dear Director of Mediation & Arbitration,

      Thank you for your recent correspondence regarding ******************* and concerns with their vehicle.  We apologize for any inconvenience they may have experienced. 

      We are concerned when we learn that one of our customers is dissatisfied. For this reason, we would like a chance to review their concerns. Unfortunately, our attempts to contact them have been unsuccessful. Our attempts were made on the following dates: 12/26/2022@ 9:13am;12/26/2022@ 2:59pm; 12/27/2022 10:04am; 12/28/2022@ 2:22pm and 12/29/2022@ 10:06:18am. We have also sent correspondence to the address provided in the case. We kindly ask that you make them aware of our attempts to contact them. Until we hear back from either you or *******************,we will be closing out our case.

      If further information is needed, I can be reached at the phone number listed below.  


      We appreciate your assistance with this matter.



      Sincerely,

      *****
      Mediation Liaison
      General Motors
      *********************************

    General Motors Corporation is NOT a BBB Accredited Business.

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