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Business Profile

Car Dealers

Liberty Auto Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

This profile includes complaints for Liberty Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Liberty Auto Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car from this company 1/24/24 around 1:30 PM. The very next day at 11:50AM the car stopped working ON THE FREEWAY. I returned the car back to the seller for them to check out and if the issue could not be resolved immediately (meaning it was something minor) then I would like a refund. While they gave me the run around that day they then called me the next day saying they had their mechanic look at it and it seems as though the motor has blown. I politely discussed wanting a refund in which they offered a different car of lower value and I refused. They then told me that theyre not going to refund me and the car that I purchased will be sitting on the street and hung up on me. Completely unacceptable. Im a mother of 3 kids and I spent my hard earned money that I saved for nothing. Please help!

    • Initial Complaint

      Date:11/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this business sold me a 2008 Buick enclave and they knew that the engine and tires were messed up and when I asked them about the lights being on they said it was a sensor problem but when I went to get a diagnostic test from a auto repair place they told me that the radiator had to be replaced because they had a hole in it which is going to be 480 and when they also looked at the tires they said the tires were put on wrong and it will cause 100 per tire to get the ring sensors replaced and the truck was also messed up. The latch was broken and it will cause 500 to get that replaced. they sold me this car without telling me anything was wrong with the car and also lied to me about the car and saying it was just sensors.

    Liberty Auto Group is NOT a BBB Accredited Business.

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