Complaints
This profile includes complaints for Zeidman's's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Breitling Headwind from Zeidmans in *******, ******** on 04/11/2025 for $4,000.00. I wasn't told that the the watch was altered by adding diamonds to it. I was under the assumption that this was the original condition of the watch. One of the owners sold me the watch. After taking the watch to a Breitling Boutique at ************* in ****, ********, I was informed that the watch couldn't be serviced because the watch isn't in it's original condition. I was also told that by Zeidmans putting diamonds on the watch, it devalues the watch substantially. Zeidmans didn't tell me this information when they sold me the watch. I thought that I had an original piece.
Business Response
Date: 05/06/2025
Customers are always informed at time of purchase whether the item they are purchasing is Factory or after market, meaning that the item has been altered from the original condition.
The owner himself called and spoke with Mr. ***** as he is a regular customer of his and Mr. ***** stated that he is happy with his purchase and is no longer disputing the amount or requesting any type of settlement. He was asked if he wanted to return the watch for an in store credit and he stated that he was happy with the watch and wanted to keep the watch. The owner told him that when he is ready to trade the watch for an upgrade as he has done many times in the past he would make sure he was taken care of.
He stated that there are no current issues and that there is nothing that he feels needs to be resolved. He apologized and stated that he was "having a really bad day" at the time he filed the complaint and all was OK with him now.
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