We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Rehabilitation

Rehabilitation Institute Of Michigan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rehabilitation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite advertising financial assistance for bills on their invoices and website, the billing representative I initially spoke to on the phone claimed the facility did not provide financial assistance; it took literally reading the financial assistance information straight from the facilitys website for the representative to finally relent and transfer me over to their financial assistance department. Then, after I submitted a financial assistance application for my childs physical therapy bills in October 2024, I continued to receive bill notices and called the financial assistance department to check on the status of my application and make sure the bills were not sent to collections. I called to check on the application status multiple times, and multiple times was assured by their representatives that the bills would not be sent to collections while my application was under review. Despite these reassurances, I received a debt collection agencys notice for one of the bills last week (start of January 2025). I called the financial assistance department and while they apologized and admitted the bill should not have been sent to collections, they said I had to talk to the billing department about recalling the bill from the collections agency. Today (January 14, 2025), I was transferred over to the facilitys billing department on a phone call and when I requested the bill be recalled from collections, the billing representative told me Well, we sent you bill notices multiple times. After telling him I had been reassured multiple times this bill was never supposed to go to collections while under review for financial assistance, he told me he needed to put me on hold to discuss the matter with a higher-up. After over 15 minutes on hold, the call was disconnected. This experience of constant miscommunication, unreliable informaton, and delays from billing has been a nightmare and has me seriously reconsidering any future care at Rehab Institute of MI.

Rehabilitation Institute Of Michigan is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.