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Business Profile

Bookkeeping Services

Milestone Credit Consulting LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bookkeeping Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried and tried to change my password and I get that same pop up every single time... I will not give my info over the phone because now days u don't know who is listing to record or try to still your info to use.. they won't let me rest my password then no payment regardless... so till I can change it then I'll pay it but till then nope I won't so they don't need to report my info to the credit agency because it's on their end. Thanks

    Business Response

    Date: 07/30/2023

    Hello, this complaint cannot apply to Milestone Credit Consulting as we do not have an online account portal. This gentleman is also not one of my current or past clients, I only operate in **** and Michigna, he is located in *****. It appears that this complaint is for Milestone Credit Card Company. 

     

  • Initial Complaint

    Date:04/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a pre-approved credit card application in the mail. I activated it by the ** code scan and followed online instructions with my information. Instantly it came back as they needed me to send a copy of my driver's license and social security card. I haven't heard anything in about 3 weeks so I called and they told me they could not read my license so I asked why didn't you send any correspondences requesting new copies and they could not give me any answer. I faxed this and activated my application February 17, 2023 which they said give **** business days to review, I called about ***** days (March 21, 2023) without any email or any correspondences and told them I re faxed my driver's license which was March 29, 2023. I called march 31, 2023 and they said they received the documents and give them **** business days. I said AGAIN??? I gave them more than that and called today, April 14, 2023 and they told me to give them another **** business days. I asked again why no correspondence letter, email and she told me they don't have the capacity for correspondence letters or emails and to sit t6ight. I've been sitting tight for almost 2 months now, and I am uneasy knowing that they have my personal sensitive information.

    Business Response

    Date: 04/30/2023

    Hello, 

    I believe your complaint is with Milestone Credit ************** Not with Milestone Credit Consulting. I cannot and do not issue credit cards, I only help with credit repair. 

     

    Thank you, 

    *********************

    Milestone Credit Consulting

Milestone Credit Consulting LLC is NOT a BBB Accredited Business.

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