We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Full Throttle Trading
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I traded in our Buick ****** and was approved for a ****** Sequoia ****. What we didn't know and was not told or aware that this vehicle didn't have the catalytic converters on the vehicle. The next day ****'s brother looked underneath the vehicle that there was just straight pipes where the catalytic converters were supposed to be. *** and the owner told ** that there was nothing that they could do because we drove the vehicle off the lot. In ***************** it's against the law to sell a vehicle without catalytic converters. Then they said that they could replace them but we'd have to purchase them and they would do the work for free. Umm no you replace them for free no charge. Wanted help please because the vehicle is not running correctly because we have no catalytic converters on the vehicle.

    Business Response

    Date: 06/28/2023

    Hello, we have further reviewed this situation and decided to move forward with the repair, we recommend the customer call and make a appointment as soon as its convenient for him. The ************************** inspections section did come out and review the paperwork of the vehicle sold and found that full throttle trading WAS NOT IN VIOLATION of any wrong doing, however even thow the customer signed a as-is warranty agreement we have decided to fix/repair the issue at hand. Thanx in best reguards

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I bought a **** ****** Sequoia from Full Throttle on Aug 6, 2022. We thought we checked the vehicle over but we were wrong. The next day we checked the vehicle over and found out that the vehicle has no catalytic converters. The vehicle is supposed to have two catalytic converter and they replaced them with steel pipes. We told them and they said that they didn't the last owner did that. They're wrong they did it. They sold us a vehicle without them. And found out they took all of the catalytic converters off the vehicles they have. I thought that that's illegal. We want to know if they are responsible for them and have them put them back on. Full Throttle won't replace them and it's not their fault.

    Business Response

    Date: 12/16/2022

    Hello, this vehicle was sold as-is however we would be willing to get the new parts at our cost and we would take care of the labor to install them at our facility if the customer would be willing to pay for the parts, let us know if we can further assist. Thank You!

    Customer Answer

    Date: 12/20/2022

     
    Complaint: 18232217

    I am rejecting this response because:

    Sincerely,

    ***********************

Full Throttle Trading is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.