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Business Profile

Internet Services

STELLAR Broadband

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I write regarding the poor and unprofessional service provided by Stellar Broadband, an Internet provider that I subscribed to through my apartment complex, ******************** at Okemos in ********. My apartment is B3215 and my building number is ****. The service is supposed to give me access to the Internet seven days a week 24 hours a day. I returned from ******** on November 26, 2022, to discover that I didnt have ***************** I subsequently called Stellar for technical assistance but was informed that I could not be assisted as they do not offer assistance over the weekend. Being that my service includes weekends, Stellar should also guarantee technical assistance on weekends. It is also strange that Stellar provides 24-hour customer service on weekdays and weekdays without providing technical service for an equal number of hours and days. Stellar should understand that **************** is needed as much on weekends as it is on weekdays, and should therefore provide such service to its paying customers. The professional inconvenience that this has caused me is enormous. I cannot receive or send official emails. I cannot use my TV. Being that one of my classes at ************************* is an online class, I cannot email my students, receive emails from them, set online tests, prepare online lectures, or graded online tests. Stellars lackadaisical attitude to my plight is frustrating, especially after making several calls to them. I have subsequently had to use my own time, money, and gas to seek out places where I can use the Internet. I am demanding that Stellar compensate me for the time it failed to provide me with the service I paid for this past weekend. Otherwise, I will consider the legal options available to me. I also intend to report Stellar to other consumer protection agencies and send out a complaint to Elevation Apartments and tenants who plan to use Stellar's service.

STELLAR Broadband is NOT a BBB Accredited Business.

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