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Business Profile

Estate Liquidators

Advantage Auctions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Estate Liquidators.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 12/20/22 Amount: Only the VacMaster portion of the attached settlement receipt so $43.88. This is totaled from: $36 * **** (Buyers Premium) * **** (Tax) = $43.88.Item: VacMaster $36.00 item from auction Issue: Item was sold as untested and used though it smelled of sewage, had mold on it, sand in the bottom, and all screws were rusted. It looked like someones basement flooded of sewage and it was sold. I tried to clean some of it though the vacuum itself doesn't work due to the damage.Response: Contacted via phone on 12/21, they said they would get with their husband and call back. Due to holidays called back on 1/3 and left another voice-mail asking for refund and to return. Contacted on 1/4 via phone, reached receptionist and they were to call back when owner was in, no call back received. Sent messages over ******** messenger to business which were read and asked for refund and next action steps.I just want the refund for the cost and to return the sewage/moldy vacuum which should not have been sold.

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