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Business Profile

Satellite TV

Down to Earth Media, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *************** ********** lied to me about the ViaSat internet service he sold me and the speeds it would provide. I contacted ************* shortly after the installation of the satellite internet installation at my home. He basically told me I had to contact ViaSat with any issues. As it turns out, the issue was with the installation done by ****'s installer at Down to Earth Media. The installer used a coax cable I had run during construction that is not sufficient to support the speed needed to properly use the ViaSat internet services. I learned of this when a new ViaSat local sales office called me telling me that they took over my account from **********************. They sent a technician to my home and said not only was the wire that was used wrong, but the placement of the dish was in a spot that would not meet the standards of ViaSat. I have been trying to get out of this ViaSat contract for almost a year which has been a nightmare and have gotten little to no help from **** at Down to Earth Media. He basically sold me the service by lying to me and collected his commissions.

Down to Earth Media, Inc. is NOT a BBB Accredited Business.

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