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Business Profile

Towing Company

Gene's Towing & Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Gene's Towing & Recovery's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was broke down. I have AAA GOLD membership ( which tows up to 100 miles). Genes towing said they accept AAA but would not drive the 13 miles from their business to where I was broke down and then tow another 16 miles from there. They said " we can't help you because AAA won't pay" I said what are u talking about you just said you accepted AAA. Then they said " well they will only pay half"

      Business Response

      Date: 07/11/2024

      Genes Towing should be commended for upholding their business policies and standards, even in the face of a customer's frustration. It is important to remember that towing companies, like any other business, have their own set of rules and limitations when it comes to providing services.


      In this particular case, the customer expected ********************************************* to go above and beyond what was required by their agreement with AAA. While it is understandable that the customer may have been disappointed by the response they received, it is crucial to acknowledge that Genes Towing has every right to adhere to our contractual obligations.


      Furthermore, it is not uncommon for towing companies to encounter situations where payment discrepancies arise between customers and roadside assistance providers. In such instances, towing companies must prioritize their own financial well-being while still striving to assist customers in need.


      Ultimately, ********************************************* should be allowed to stand firm in their decision not to provide services that would result in financial losses on our end. It is important for customers to understand and respect the policies of businesses they engage with, even if those policies may not align with their immediate needs or expectations.


      Thank you for bringing it up to our attention.


    Gene's Towing & Recovery is NOT a BBB Accredited Business.

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